Change Management Lead

Purpose led, we are proudly member-owned and one of Australia's most iconic and trusted brands. We started by being a voice for safer roads and providing legendary roadside assistance, but now we do so much more. 

From spectacular holiday destinations, car rentals and boats on our waterways, to leading the EV charging roll-out to prepare for the future of driving, speaking out for change in government policy and supporting sustainable travel. 

Forget what you thought you knew about the NRMA – take a look on the inside and you’ll discover that life with us is more than just a job – it’s your chance to make a difference together. 

• Are you passionate about shaping & driving the change agenda for one of Australia’s most iconic brands?
• Be a part of the PMO team where you will have an amazing opportunity to lead the Change Management Function and the wider Change Community
• Flexible working arrangements including the ability to work from home

What You'll Do

We currently have a full-time permanent opportunity for a talented Change Management Lead to join our PMO team.  You will be responsible for leading the change community and be involved with projects and programs of work including effective planning of business and member-impacting changes through to embedding and post go-live support to ensure successful change implementation and change that support the strategic objectives of the business.  Reporting to the Head of the PMO, you will also manage the change heat mapping and change saturation monitoring across multiple business units to proactively manage resourcing requirements and change impacts across the board. 

As the leader of the Change Management function, you work with the wider PMO team and key stakeholders across the NRMA, to provide change management expertise guidance and support to enable the successful delivery of projects.

This role offers hybrid work arrangements from our Sydney CBD and Sydney Olympic Park offices with the flexibility to work from home as agreed and required.

Your responsibilities will include, but are not limited to:

• Be the change leader across the NRMA change community including mentoring and coaching direct reports and project teams on change management methodology and tools to uplift people capabilities and enable a consistent change approach across projects
• Conduct stakeholder impact analysis to ensure all impact stakeholders are identified for changes
• Ensure business readiness assessments are conducted, evaluated and monitored for all key projects including impacts on processes, people, customers and technology
• Create and implement change management plans including stakeholder engagement, training and communication for selected strategic projects
• Set up change champion communities for large transformational projects and programs of work
• Create and deliver communication plans on an as needs basis (for example, launch new tools, processes, policy etc)
• Provide guidance to leadership teams to ensure their participation, support and delivery of change management strategies and report on portfolio insights and change impacts
• Assess and develop the method, tools and templates for change management across the NRMA Group
• Produce all Change Management artefacts required to progress projects through the project lifecycle and approvals
• Build, deliver and maintain heat mapping processes to proactively manage change saturation and fatigue and monitor risks
• Provide guidance to team members and project teams on execution of change activities
• Build a knowledge repository of change management lessons learnt across each project
• Effectively communicate change management updates on projects with high quality presentations suitable for a senior leadership audience
• Be responsible for change management resource management and allocation across the portfolio as required
• As a member of the PMO leadership team, contribute to how the PMO operates and put forward ideas for continuous improvement in our ways of working.

What You'll Bring

• PROSCI Certified (or similar Change Management certification)
• 5+ years’ experience in change management and a track record of effective change impact analysis, planning, implementation and embedding ideally using the ADKAR model
• Demonstrated experience in both waterfall and agile ways of working (preferable not essential)
• Experience leading and coaching a small team of Change Managers and Change Analysts
• Proven experience in managing change saturation and fatigue through heat mapping and proactive change planning
• Experience developing and managing a holistic approach to change initiatives across multiple concurrent projects, and the broader divisional portfolio
• Demonstrated experience and knowledge of change management principles, methodologies and tools
• Experience working with Project Managers and Program Managers to effectively plan and deliver change on projects
• Solid understanding of how people go through a technology/business change and the change process
• Exceptional verbal and written communication across all levels of an organisation
• Ability to establish and maintain strong relationships, building confidence and a solid reputation and personal brand with senior leaders across the NRMA
• Ability to navigate through ambiguity to define clear outcomes and solutions with a flexible approach
• Strategic and problem-solving abilities with root cause identification skills
• Highly organised and able to effectively prioritise work and allocate resources.

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you. 

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on all NRMA insurance products including car, home & travel
• Opens the door to other opportunities across the NRMA Group

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

• We made the 2022 AFR Boss Best Places to Work List
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
• Certified as a Family Inclusive Workplace
• Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer

Successful applicants will be required to complete pre-employment checks.

​​​​​​​Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.