Guest Services Manager

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Guest Service Manager – Be the Host with the Most!

Full Time | Create Holiday Magic | Lead the Welcome Wagon

Are you ready to put the “guest” in “guest-tacular” and the “super” in “supervisor”? If you’re a hospitality superstar who loves making people’s days brighter, we want you to join our team as Guest Service Manager!

What You’ll Do (No Two Days the Same!)

• Roll out the red carpet: From reservations to farewells, you’ll help guests check in, chill out, and check out with a smile - making every stay a five-star experience.
• Lead the dream team: As the Guest Service Manager, you’ll inspire, support, and guide your crew, ensuring every shift runs smoother than a well-made cappuccino.
• Reception perfection: Master the art of multitasking as you handle bookings, prep invoices, and ace guest check-ins and check-outs.
• Communication station: Answer phones and emails faster than you can say “holiday mode!”- always with professionalism and a dash of personality.
• Teamwork makes the dream work: Liaise with other departments to make sure rooms are guest-ready and every need is met - because happy guests = happy days!
• Embrace the adventure! Be part of a vibrant team that keeps the good times rolling 7 days a week - including weekends, public holidays, and school holidays - because we’re open when our guests need us most!

What You’ll Bring (Your Recipe for Success)

• Hospitality heroics: Strong guest service experience and top-notch knowledge of booking systems like NewBook, RoomMaster, Opera, or similar.
• Born leader: Previous experience as a Team Leader or Supervisor is a must -herding cats (or guests) is your superpower.
• Service with a smile: You’re famous for your customer service and love a good yarn with guests.
• Positive vibes only: Bring a vibrant attitude and thrive in a busy, buzzing team environment.
• Qualified & capable: Certificate II in Hospitality (Operations) or equivalent experience.
• Problem solver: Quick with solutions and comfortable using your maths skills on the job - no need to count sheep here!

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us

Know you belong

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

Are you nodding your head as you read this? Apply now, we cannot wait to hear from you or visit our careers site to find out more!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.