Cafe Manager

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Are you 100% customer-focused and driven to deliver top notch tucker and unforgettable guest experiences?

If you believe great coffee and a warm smile can change someone’s day, we want you on our team! Nestled in the beautiful South West Rocks, our café is the heart of the community – and we’re searching for a talented leader to make it even better.

What You'll Do

• Be the face of the café: Work closely with the Cook, Resort Management, and Group Food & Beverage Manager to deliver professionalism, cleanliness, and outstanding guest experiences every day.
• Lead from the front: Coordinate front-of-house, oversee kitchen operations, and manage your team with a hands-on approach.
• Mentor and inspire: Train, develop, and support your café crew so they can shine.
• Jump in the kitchen: Prep and cook menu items when needed - no job too big or small!
• Roster like a pro: Ensure the café is always humming with the right number of team members.
• Keep it smart: Control ‘Cost of Sales’ and help the Park Management team stay within budget.
• Think big: Collaborate with management to create strategic plans that take our café to the next level.
• Supplier superstar: Build and maintain positive relationships with our suppliers.
• Stay safe & compliant: Follow all Licensing, Food Safety, and OHS requirements.
• Create magic: Above all, foster a positive, dynamic culture where every day is memorable for both guests and the team!
• Embrace the adventure! Be part of a vibrant team that keeps the good times rolling 7 days a week - including weekends, public holidays, and school holidays - because we’re open when our guests need us most!

What You'll Bring

• Hospitality hero: Experience managing or leading in a café, restaurant, bar, or kitchen.
• Culinary skills: Confident with food prep and cooking.
• Mixology & barista know-how: You can whip up a flat white or a cheeky mocktail with flair.
• Guest service legend: Outstanding communication and a genuine love for making people feel welcome.
• Team leader: Ability to relate to and guide people at all levels of experience.
• Bonus points: Relevant qualifications in Tourism/Hospitality Management or Commercial Cookery (desirable), and a current RSA (required) and Food handling certificate (required).

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us

Know you belong

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

Are you nodding your head as you read this? Apply now, we cannot wait to hear from you or visit our careers site to find out more!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.