Company Description
We’re one of Australia’s most trusted brands. Being Member-owned, every decision we make has people and our community at its heart. From our legendary Roadside assistance to electric vehicle charging networks, holiday parks and lodges, car rentals, and harbour transport and ocean cruising we are striving to make a difference that contributes to a brighter shared future for all Australians.
Forget what you thought you knew about the NRMA – take a look on the inside and you’ll discover that life with us is more than just a job – it’s your chance to make a difference together.
Job Description
What You'll Do
We currently have a 12 month maximum term contract opportunity for an experienced Training and Onboarding Manager to lead our organisational efforts for the SIXT Australia business.
Reporting to the General Manager, People & Culture, SIXT, you will be responsible for developing and implementing an effective training strategy that aligns with our business objectives. Your primary focus will be identifying training needs, designing relevant programs, training execution and assessing their impact on employee performance and loyalty. You will use your creativity, design, and facilitation skills to onboard and execute training for new hires, ensuring they become confident team members and enhance customer satisfaction and operational effectiveness. You will also be responsible for prioritised project specific training and work with key stakeholders to conduct training need analysis and understand business requirements.
This role offers hybrid work arrangements from our Sydney CBD and Sydney Olympic Park offices with the flexibility to work from home as agreed and required. There may be a requirement to travel across our SIXT site locations as part of the role.
Your responsibilities will include, but are not limited to:
- Design, develop and implement effective training programs tailored for diverse roles across the business with a primary focus on our onboarding program and secondary on project rollout training
- Collaborate with P&C function and key stakeholders to assess training needs and objectives
- Liaise with Global SIXT and NRMA resources to utilise and align their training program with SIXT Australia
- Leverage a blended learning approach that includes e-learning, virtual sessions, self-directed learning as well as face to face workshops, sessions and modules
- Develop and manage the training plan for onboarding and prioritised projects
- Conduct a training needs analysis mapped for various roles across the business
- Manage training and onboarding budget
- Lead onboarding (including orientation and role-specific) training sessions, whether in-person or virtually, ensuring an engaging and interactive learning environment.
- Measure and report on defined quality and performance competency levels are met following training
- Ensure acknowledgement tracking for mandatory training
- Evaluate training effectiveness through feedback and performance metrics
- Flex and adapt to changing needs across the organisation and the team, leaning in to assist where needed
- Stay updated on industry trends and best practices in training and development to continuously improve our training outcomes.
What You'll Bring
- BS degree/certificate in education and/or training or relevant field (preferred)
- Strong instructional design skills across a variety of platforms and tools
- Experience in training assessment
- Excellent content creation skills tailored to various roles
- Skilled facilitator, both online and face to face
- Exceptional communication skills and interpersonal abilities including the ability to facilitate with confidence, presence and creativity
- A passionate learner who seeks to continually develop your own knowledge and skills
- Ability to prioritise and deliver in high-pace environments
- Ability to plan, multi-task and manage time effectively
- Strong relationship and planning ability
- Strategic thinking and problem-solving skills
What's in it for you?
At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you.
- Progressive flexibility and well-being benefits to balance all of life's priorities
- Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- Discounts on all NRMA insurance products including car, home & travel
- Opens the door to other opportunities across the NRMA Group
At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.
- We made the 2022 AFR Boss Best Places to Work List
- Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
- Certified as a Family Inclusive Workplace
- Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer
Successful applicants will be required to complete pre-employment checks.
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.
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