Customer Experience Agent

At SIXT Australia, we're revolutionizing car rental. We believe it should be as exciting as a road trip – something to look forward to! We transform everyday mobility into memorable experiences with premium vehicles and service. It's in our DNA, blending Aussie spirit with German heritage – Das Ist Good. As part of the NRMA family, a trusted member-owned brand, we provide SIXT Star Service, ensuring every move is a memorable experience.

Are you a talented customer service representative?
Are you ready to bring your sales expertise to a fun and dynamic role?
Join #Team Orange today!

SIXT Australia is on the lookout for a Full Time Customer Experience Agent to join the team at Cairns Airport.
At SIXT, you can fully showcase your strengths. You’ll ensure customer satisfaction, manage our vehicle fleet, and take on a variety of tasks in the branch. Everything you need to know about our vehicles, you’ll learn with us.

Your role at SIXT

• You will create the best rental experience by maximizing sales and service opportunities for every customer
• You are an expert on all vehicles in the SIXT fleet, actively promoting and selling additional vehicles and optional extras that align with each customer’s preference, whilst delivering excellent customer service
• You will manage our premium vehicle fleet whilst selling additional services that cover the whole topic of car rental

You will also assist with driving and valeting cars, on occasion.

Your skills matter

Sales Expertise: You are a natural sales talent and enjoy assisting customers face to face and on the phone and online.

Flexibility: You are willing to work a rotating roster between 6am and midnight, Monday to Sunday, including school holidays, weekends, and public holidays.

Communication: You will have exceptional written and verbal communication skills.

Attention to detail: You will have a keen eye for detail and take pride in your work.

Experience in sales in retail, dealership, technology, insurance or real estate is preferable, however not essential.

All successful applicants will be required to complete a National Criminal History Check. Please note that all candidates will need a current provisional or full drivers license and working rights in Australia.

What we offer

At SIXT we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• $28.69 per hour + shift loadings + monthly incentives $$ 
• Uniform and staff car parking provided
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

We’re for inclusion, diversity, and representing the customers and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

If you’re ready to rev up your career and be the driving force behind happy customers, we're excited to hear from you. Apply now or visit our careers site to find out more. Join Team Orange today!