User Experience (UX) Lead

We’re one of Australia’s most trusted brands. Being Member-owned, every decision we make has people and our community at its heart. From our legendary Roadside assistance to electric vehicle charging networks, holiday parks and lodges, car rentals, and harbour transport and ocean cruising we are striving to make a difference that contributes to a brighter shared future for all Australians.

Forget what you thought you knew about the NRMA – take a look on the inside and you’ll discover that life with us is more than just a job – it’s your chance to make a difference together.

This is an exciting career opportunity for an experienced UX Lead to collaborate with the design team and cross-functional stakeholders to create engaging interactions, intuitive and visually appealing digital experiences across web and app.

What You'll Do

• Lead the design of web and app design and create UX deliverables including personas, user journeys, wireframes, prototypes and component libraries.
• Design intuitive user interfaces for our web and mobile applications, ensuring consistency across platforms.
• Develop and maintain high-fidelity visual designs and design systems that align with brand guidelines and improve usability. 
• Collaborate with product owners and to identify and evaluate user problems and translate to requirements.
• Design and lead qualitative user research, synthesise insights to inform design decisions in collaboration with other designers
• Create wireframes and interactive prototypes for user testing and iterate on solutions based on user feedback
• Collaborate closely with product owners and stakeholders to ensure projects are guided by human centred design practices

What You'll Bring

• 5+ years’ experience in a UX design role or similar with experience leading projects
• Knowledge and experience in Human Centred Design / Design Thinking methodologies
• Experience in design systems, standards and responsive design
• Proficiency in design tools such as Figma, Sketch, InVision, Photoshop or similar
• Portfolio that showcases your expertise in creating user-centred designs
• Experience designing for native mobile apps.
• Demonstrate experience in modern interaction design principles
• Strong understanding of accessibility and inclusive design
• Excellent communication skills and ability to present design solutions effectively
• Experience working in Agile development teams

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you.

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on all NRMA insurance products including car, home & travel
• Opens the door to other opportunities across the NRMA Group

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

• We made the 2022 AFR Boss Best Places to Work List
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
• Certified as a Family Inclusive Workplace
• Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer

Successful applicants will be required to complete pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.