Guest Service Agent (Front Office): Victor Harbor Park

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Victor Harbor Holiday Park, nestled along South Australia’s stunning Fleurieu Peninsula, offers an idyllic escape for families and nature enthusiasts alike. With its prime beachfront location and picturesque surroundings, the park features a range of accommodation options from safari tents and cabins to spacious campsites. Guests can enjoy a wealth of on-site amenities including a swimming pool, playgrounds, and BBQ areas, while the nearby coastal attractions, such as whale watching and scenic walks, promise endless adventure. 

Be part of a team that creates unforgettable holiday moments!  At Victor Harbor Holiday Park, every day is about sunshine, smiles, and helping guests make memories they’ll talk about for years. If you love working with people and thrive in a fun, relaxed coastal environment, this is your chance to shine.

• Make a real impact by helping guests feel welcome, cared for, and excited about their stay
• Enjoy genuine work-life balance with flexible hours over a 7‑day roster
• Work and live where others holiday – staff accommodation available upon request

What you’ll do:

As the friendly face of our resort, you’ll ensure every guest has a seamless, memorable experience from the moment they enquire to the moment they say goodbye. We offer flexibility in this part‑time role, with 20 or 30 hours per week available. Weekend availability is required (Saturday and Sunday), with flexibility across other days where needed.

In this role you will:

• Manage reception tasks including taking bookings, preparing invoices, and checking guests in and out
• Respond to phone and email enquiries with warmth, professionalism, and efficiency
• Work closely with other departments to coordinate room readiness and meet guest needs
• Help create an environment where guests feel relaxed, valued, and excited to return

What you’ll bring:  

• Strong Guest Service experience with sound knowledge of NewBook or a similar booking system as well as OTA booking channels
• A reputation for providing excellent customer service, engaging in great conversations with our guests
• Creativity and leadership skills to assist with and run children activity programs during school holidays and long weekends (arts & crafts, scavenger hunts, sport games)
• Willingness to go above and beyond for our guests and to also support the Team
• Strong computer literacy, Microsoft suite and basic knowledge of Canva a bonus!

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Employee referral program where you may be eligible for a referral bonus of up to $2,000
• Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. 

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?  Apply now, we cannot wait to hear from you or visit our careers site to find out more!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.