Tow Truck Operator / Tow Truck Driver

Purpose led, we are proudly member-owned and one of Australia's most iconic and trusted brands. We started by being a voice for safer roads and providing legendary roadside assistance, but now we do so much more.

From spectacular holiday destinations, car rental, ferries and cruises, to leading the EV charging roll-out and preparing for the future of driving, to speaking out for change and supporting sustainable travel.

Forget what you thought you knew about the NRMA. Come take a closer look, and you’ll realise that being a part of our team is about more than just a job - together, we’ll go further and make a difference.

• Are you passionate about helping others and eager to find a role where you have shift flexibility?
• Industry-leading Tow Training program.
• Be a part of a team that’s been named most satisfied customer for Roadside Assistance for the fourth year in a row by Canstar! 

What You'll Do

NRMA Tow Truck Operators play an important role in supporting our members across Australia by helping to keep them safe and moving.  You will be on the frontline providing towing assistance while creating memorable member experiences.

A day in the life of includes:

• Responding to road service calls, loading, transporting and unloading vehicles. Doing so in in a professional manner while adhering to all road rules. 
• Helping to represent the NRMA brand by understanding the needs of the customer and demonstrating customer-first service solutions.
• Utilising your towing and transportation expertise to analyse the vehicle breakdown position and identify the most appropriate action to recover, secure and transport the vehicle according with safety standards and tow truck regulations.
• Ensure clear and appropriate communication with members, ensuring member safety and excellent customer service at all stages during the recovery process.
• Maintain tools, uniforms and equipment so that presentation is kept to a high standard and in a serviceable condition.
• Actively contribute to working groups, toolbox talks, trials and committees to enhance operations.
• Check out a video of the day in the life of an NRMA towie below!

What You'll Bring

• A full valid NSW Medium Rigid Driver’s License (or higher)  
• A valid Tow Truck Driver’s Certificate or be eligible to obtain one prior to commencement. (How to apply)
• Flexibility to work on a rotating roster over a 7-day week (including public holidays) – for 12-hour shifts between 6:00am – 8:00pm.  
• Exceptional customer service skills and demonstrated experience to work effectively across diverse communities.     
• Knowledge and understanding of safe work practices with the ability to follow safe work procedures to ensure the highest level of safety is maintained.
• Excellent communication and active listening skills.     
• A strong team player with a flexible and robust attitude, together with a positive mindset. 
• An ability to adapt to change and work within new and changing parameters. 
• A passion for transportation, cars or trucking and/or relevant experience in the industry is desirable.
• This position will be based out of our Prestons depot and you will be required to pick up and drop off your tow truck from this location daily. 

What’s in it for You

• Industry-leading Tow Training program at the new NRMA Towing Centre for Excellence including full training and support to obtain your Tow Truck Certificate.
• Full training and support provided at the NRMA Towing Centre, including ride-along coaching with experienced drivers.
• Generous discounts on NRMA insurance products including car, home and travel.
• Travel discounts on car rentals, cruises and accommodation at our award-winning NRMA Holiday Parks & Resorts.
• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more!
• Be a part of a team that’s been named most satisfied customer for Roadside Assistance for the fourth year in a row by Canstar.
• Join one of Australia’s largest mutual organisations built for members, unlocking a career of unlimited potential.

Additional Information 

Shortlisted applicants will be invited to complete a phone interview, please monitor your email inbox including junk mail.

If you have been referred, don’t forget to note this in your application. If you have applied for this position within the last 6 months, you don’t need to reapply – your application will be assessed, and we will be in touch if your application is shortlisted further.

Please note: an offer for this role will be subject to successful pre-employment checks including reference checks, pre-employment medical assessments and a National Police Check. A Driving History check will be requested prior to the interview stage and must pass NRMA’s Driving History requirements for this position.