Permits & Reception Support Officer

We're one of Australia’s most trusted brands and proudly member-owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruises. That’s why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference. 

• This is your moment to shine while representing the NRMA Group and making a lasting impression on everyone you meet. 
• Enjoy a friendly, collaborative team with opportunities to develop your skills across administration, customer service and office operations 
• Enjoy a wide range of NRMA benefits, including discounts on travel, fuel, shopping and entertainment! 

What You'll Do 

We’re seeking a Permits & Reception Support Officer who thrives in a professional environment and loves providing exceptional customer service to both internal and external stakeholders.   In this permanent full-time role, you will primarily involve processing International Driver’s Permits (Licenses) (IDPs) and ensuring efficient distribution to our customers.  As a key member of our concierge team, you will also be the friendly face of welcoming and assisting our customers and employees at front reception, handling telephone enquiries, and performing a range of administrative tasks as required.  

Your responsibilities will include, but are not limited to: 

• Process IDP including creating, logging and accurately recording permit numbers in the AAA portal 
• Assist IDP customers on-site, manage returned permits, and coordinate with the mailroom and the Permits team at our Gosford office for re-mailing and troubleshooting 
• Monitor and maintain IDP consumables and escalate replenishment needs as required 
• Track daily processing volumes, customer enquiries, and escalations, providing regular updates to the Product Owner 
• Cover reception and mail room duties as required, answering phones, greeting visitors and assisting employees and customers to ensure a seamless service for everyone who walks through our doors  
• Complete ad hoc administrative tasks, support the team as required 
• Handle sensitive customer data with care and uphold privacy standards.  

What You'll Bring 

• Experience in customer service, administration, or reception roles 
• Strong attention to detail and confidence using data entry systems or customer portals 
• Ability to work autonomously and manage daily responsibilities with minimal supervision 
• Top-notch communication skills—in person, on the phone, and via email 
• A proactive, reliable, and solution-focused mindset 
• A team player who’s happy to pitch in across different functions (reception, mailroom and permits) wherever needed and always ready with a smile. 

Please note for internal purposes the position title will be Customer Service & Permits Officer. 

What's in it for you? 

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!   

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities  
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more  
• Discounts on a range of NRMA personal insurance products including car, home & travel 
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us. 

Know You Belong  

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve.  That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team. 

As part of our recruitment process, successful applicants will be required to complete pre-employment checks.

Join the NRMA and grow your career with us.  Apply now, we cannot wait to hear from you or visit our careers site to find out more!