Operations Project Coordinator (12-month Parental Leave Contract)

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

• 12-month fixed-term contract (parental leave cover)
• Target start: 1 July
• Gold Coast based | Hybrid (Office Mondays & Tuesdays + WFH flexibility)

Reporting to the Operations Project Manager, you will play a key part in supporting the coordination and delivery of operational projects across our park network. Bringing strong Newbook expertise to the table, this is a great opportunity to step into a project-focused coordination role, gaining exposure to operational initiatives across a large and diverse portfolio.

You’ll be part of a collaborative team, working closely with park operations to deliver practical, on-the-ground improvements.  This is not a project management role, but rather suited to someone who enjoys being hands-on, detail-focused and involved in coordinating projects from concept through to rollout.

What you will do:

• Supporting the coordination and delivery of Newbook focused operational projects for the Parks & Resorts network
• Assisting with project activities from planning through to implementation and post-rollout support 
• Working closely with park teams to support system usage, including Newbook queries and troubleshooting 
• Developing and maintaining operational documentation and process guides 
• Assisting with training and communication to support rollout of any new processes and initiatives 
• Providing general operational and administrative support to the Operations team as required

What you will bring:

• Hands-on experience using Newbook (Essential)
• Experience in an operations coordination, project support, or admin-based role 
• Strong organisational skills with the ability to manage multiple tasks and priorities
• High attention to detail and a proactive, solutions-focused mindset
• A clear and confident communicator who takes direction well and works independently
• Comfortable working in a fast-paced, operational environment with varied stakeholders
• Intermediate skills in Microsoft Excel and reporting

What’s in it for you? 

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities including 5 weeks annual and recreation leave.
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. 

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?  Apply now, we cannot wait to hear from you or visit our careers site to find out more!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes