Guest Service Agent

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Nestled on the banks of the Murray River in Mildura, NRMA Mildura Riverside Holiday Park offers a tranquil bushland escape just minutes from the town centre. The park features a range of accommodation options including modern cabins and pet-friendly caravan sites, complemented by family-friendly amenities such as a swimming pool, playground, and camp kitchen. Guests can enjoy the region’s renowned food and farm experiences while relaxing in a peaceful riverside setting designed for memorable getaways.

• With your experience, create an impact on our guests in this hands-on and detail orientated role.
• This role will appeal to locals as staff accommodation is not available.
• Please note: Mildura Riverside Holiday Park is not in an eligible location to be counted towards WHM visa days.

What you’ll do:

We’re currently seeking a highly motivated, customer experience–focused Guest Service Agent to join our friendly team at NRMA Mildura Riverside Holiday Park. This is a part-time opportunity, offering a minimum of 20 hours per week. You will have flexibility to work every second weekend, as well as during public holidays, school holidays and our peak seasons.

You will provide an exceptional experience to our guests from reservation and throughout their stay, creating lifetime memories. On a daily basis you will:

• Complete reception tasks such as taking bookings, preparing invoices, checking guests in and out
• Answer phone and email enquires promptly and professionally
• Communicate with other departments to ensure rooms are ready for guest arrivals or to ensure guest needs are met

What you’ll bring:  

• Strong Guest Service experience with sound knowledge of NewBook, RoomMaster, Opera or a similar booking system
• A reputation for providing excellent customer service, engaging in great conversations with our guests
•  A vibrant attitude with the ability to work effectively as part of a busy team
• Certificate II in Hospitality (Operations) or equivalent experience
• Problem solving skills including the ability to apply mathematical skills in a workplace context

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Employee referral program where you may be eligible for a referral bonus of up to $2,000
• Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

At NRMA Parks and Resorts we’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

Are you nodding your head as you read this? Apply now, we cannot wait to hear from you or visit our careers site to find out more!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.