Guest Service Agent (Night Audit)

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Cradle Mountain Hotel is nestled in the alpine woodlands at the northern end of the breathtaking Cradle Mountain – Lake St Clair National Park. This wonderful escape showcases the absolute best this region has to offer with warm and welcoming hospitality, sensational local food and wine, indulgent spa facilities and breathtaking scenery. Located approximately two hours from Launceston and four hours from Hobart, our 60 room hotel also incorporates the award-winning Altitude restaurant and stunning Cradle Mountain Wilderness Gallery.

• With your experience, create an impact on our guests in this hands-on and detail orientated role
• Ensure our guests have a great experience and make holiday memories
• Staff accommodation and meals package available

What you’ll do:

We are seeking an experienced Guest Service Agent who is passionate about the hospitality industry to join our team on a full-time basis. The ideal candidate will be committed to long-term growth and eager to build a rewarding career with us. You will provide an exceptional experience to our guests from reservation and throughout their stay, creating lifetime memories. On a daily basis you will:

• Complete reception tasks such as taking bookings, preparing invoices, checking guests in and out
• Answer phone and email enquires promptly and professionally
• Communicate with other departments to ensure rooms are ready for guest arrivals or to ensure guest needs are met
• Complete end-of-day procedures, including accurate financial reconciliation and reporting
• Perform night audit tasks to ensure operational and financial accuracy

This role will work evening shifts 4–5 days per week, typically from 4:00pm to midnight, so night audit experience is essential.

What you’ll bring:  

• Strong experience in delivering outstanding guest service, with familiarity in booking systems such as NewBook, RoomMaster, Opera, or similar.
• Demonstrated night audit experience
• A genuine passion for creating memorable guest experiences through warm and engaging interactions.
• A positive, proactive attitude and the ability to work collaboratively in a dynamic team environment.
• Certificate II in Hospitality (Operations) or equivalent practical experience.
• Strong financial skills, including accurate cash handling and daily reconciliation responsibilities.
• Effective problem-solving abilities, with confidence in applying mathematical skills in operational tasks.
• A current Responsible Service of Alcohol (RSA) certificate.
• Reliable transport and a valid driver’s licence, essential for living and working in a remote location.

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Employee referral program where you may be eligible for a referral bonus of up to $2,000
• Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

At NRMA Parks and Resorts we’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

Are you nodding your head as you read this? Apply now, we cannot wait to hear from you or visit our careers site to find out more!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.