Duty Manager

At SIXT Australia, we’re turning car rental on its head. Challenging it. Fixing it. Transforming it. Because we believe that car rental should be more like a road trip – something to look forward to! We’re taking the everyday and making mobility memorable. We believe that it’s important to always go that extra mile and provide premium vehicles and premium service. It's part of our DNA. Part of who we are. Aussie with German heritage and Das Ist good.

Being part of the NRMA family of businesses, the opportunities are endless. The NRMA Group comprises Motoring, Parks & Lodges, Marine and Car & Truck Rental, providing a breadth of national career paths and opportunities for growth. Our purpose is simple: Go further. Together. We’re shaping the future of mobility one day at a time, and are on a constant quest to ensure that keeping the customer at the centre of all that we do.

We’re dedicated to providing 'SIXT Star Service' that makes every move a memorable experience, bringing our motto of Das Ist Good to life.

SIXT Australia is on the lookout for a Full Time Duty Manager to join the team in Sydney Airport.

As a Duty Manager, you will provide day-to-day operational support for our frontline team and ensure high customer satisfaction. 

Your key responsibilities will include:   

• People and performance management including daily mentoring and coaching for the frontline team to maximise and drive sales 
• Maintaining a strong and positive focus on customer services to manage conflict and resolve customer concerns 
• Achieving targets and KPIs, and delivering high audit and compliance standard for the business 
• Reporting and daily fleet management 

• Demonstrated ability to lead a high performing team in a fast-paced environment 
• Exceptional customer service skills and/or experience 
• Enthusiastic and driven individual who strives to exceed targets  
• Excellent verbal and written communication and conflict resolution skills 
• Strong attention to detail with a good work ethic 
• Experience in vehicle detailing or cleaning (preferred but not essential)    
• Flexibility to work on a rotating shift roster including weekends and public holidays    
• Current unrestricted Provisional or Full Driver’s Licence 
• Full working rights in Australia 

All successful applicants will be required to complete a National Criminal History Check and a pre-employment medical check, including drug and alcohol screening. 

At SIXT Australia, we offer more than just discounts – though you get those too! To ensure our employees feel valued, empowered, and celebrated, we provide a range of benefits, including:  

• Competitive salary package including motor vehicle, phone and laptop + annual bonus 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.  
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more!  
• Discounts on all NRMA insurance products including car, home & travel  
• Uniform and staff car parking provided  
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year  
• Employee Referral Program where you may be eligible for a $2,000 referral bonus payment

At SIXT Australia, we celebrate and welcome diversity, working together to create an inclusive workplace where our people feel respected, heard, valued, and connected, regardless of background or experience. We welcome people from all walks of life, embracing unique perspectives.  

If you’re ready to rev up your career and be the driving force behind happy customers, we're excited to hear from you. Join Team Orange today!