Customer Experience Agent

At SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options. Owned by the NRMA Group, our purpose is simple: Go further. Together.   

We're on a constant journey of improvement, delivering what we proudly call 'SIXT star service' for a seamless and premium experience.

SIXT Australia is on the lookout for a Casual Customer Experience Agent to join the team at Melbourne Airport.

As a Customer Experience Agent, you will provide exceptional customer service, create and act upon opportunities to make sales, and ensure all rental vehicles meet SIXT Australia’s vehicle presentation standards. 

Your key responsibilities will include:  

• Communicating with customers face-to-face, over the phone, and via email
• Opening and closing rental agreements 
• Selling additional over the counter rental products 
• Managing reservations and organising fleet
• Maintaining a clean and safe working area

• Flexibility to work between 6am and midnight, Monday to Sunday, including school holidays, weekends, and public holidays 
• Exceptional customer service skills and/or experience 
• Enthusiastic and driven individual who strives to exceed targets  
• Excellent verbal and written communication skills 
• Strong attention to detail with a good work ethic 
• Current unrestricted Provisional or Full Driver’s Licence 
• Full working rights in Australia 

All successful applicants will be required to complete a National Criminal History Check and a pre-employment medical check, including drug and alcohol screening. 

At SIXT Australia, we offer more than just discounts – though you get those too! To ensure our employees feel valued, empowered, and celebrated, we provide a range of benefits, including:  

• $28.69 per hour (award rate) + casual & shift loadings + monthly incentives $$ 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.  
• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more!    
• Discounts on NRMA insurance products including car & travel   
• Uniform and staff car parking provided  
• Employee Referral Program where you may be eligible for a $2,000 referral bonus payment  

At SIXT Australia, we celebrate and welcome diversity, working together to create an inclusive workplace where our people feel respected, heard, valued, and connected, regardless of background or experience. We welcome people from all walks of life, embracing unique perspectives.  

If you’re ready to rev up your career and be the driving force behind happy customers, we're excited to hear from you. Join Team Orange today!