Consumer Insights Consultant

We're one of Australia’s most trusted brands and proudly member-owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruises. That’s why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference.

We acknowledge the land on which we gather, from spaces as widespread and diverse as the NRMA. In the presence of Elders past, present and future, we recognise all journeys and our mutual role in creating new paths together.

• Junior position where you can accelerate your professional growth in a collaborative team that champions learning and innovation
• Fuel your curiosity and passion for research that gives you the opportunity to work across diverse business areas
• Enjoy a wide range of NRMA benefits, including discounts on travel, fuel, shopping and entertainment!

What You'll Do

We have an exciting opportunity to be a part of NRMA’s Brand & Reputation team as a junior Consumer Insights Consultant.  In this full-time permanent role you will be responsible for supporting and undertaking research using traditional and more innovative research techniques that will help improve knowledge on our members and customers as well as deliver actionable insights in the delivery of our products and services to support business outcomes across the NRMA group of companies.

This role offers a hybrid work opportunity where you will be required to work across our Sydney CBD and Sydney Olympic Park offices as well as some work from home.

Your responsibilities will include, but are not limited to:

• Collaborate with senior consultants to execute research projects, with some support from in-house or external research agencies
• Provide accurate, actionable reporting and develop presentations to maximise business impact
• Assist with qualitative research, including in-depth interviews and focus groups
• Facilitate and set up other research approaches as needed, including diary studies, discussion boards and co-creation labs
• Help develop better member feedback channels and assist with recruiting research respondents
• Manage and field the day-to-day administration of set continuous member experience tracking surveys
• Develop and maintain dashboards for key stakeholder groups with a focus on usability and look & feel as well as produce regular reporting, ensuring insightful & actionable information
• Stay across industry trends and emerging technologies and support data security principles
• Support the GM Brand and Reputation and the Senior Manager Consumer Insights on administrative matters and other duties as required.

What You'll Bring

• Tertiary level qualifications in a relevant discipline (e.g marketing, statistics, communications, psychology, science with psychology) or relevant industry experience
• 1–2 years of relevant experience in market or consumer research
• Some understanding of both qualitative and quantitative research methodologies
• Some experience with questionnaire design, quantitative analysis, and reporting
• Proven ability to synthesise data from a range of sources and present findings effectively
• Strong numeracy, statistical and analytical skills with proficiency in Excel
• Excellent written and verbal communication skills
• Project management skills, exceptional attention to detail, strong organisational ability, and great time management
• A natural curiosity and willingness to try different approaches with a genuine interest in market research methodologies and emerging technologies
• Desirable experience (not essential): Managing qualitative research (focus groups, interviews), understanding of complex quantitative techniques, and computer literacy with survey software such as Forsta, Qualtrics or similar, bulletin board platforms, Q Research, R and PowerPoint.

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

The closing date for applications is 5pm on Tuesday, 18 November 2025. 

As part of our recruitment process, successful applicants will be required to complete pre-employment checks.

Join the NRMA and grow your career with us.  Apply now, we cannot wait to hear from you or visit our careers site to find out more!