Channel Customer Support Specialist
This vacancy has now expired. Please see similar roles below...
We’re one of Australia’s most trusted brands. Being Member-owned, every decision we make has people and our community at its heart. From our legendary Roadside assistance to electric vehicle charging networks, holiday parks and lodges, car rentals, and harbour transport and ocean cruising we are striving to make a difference that contributes to a brighter shared future for all Australians.
Forget what you thought you knew about the NRMA – take a look on the inside and you’ll discover that life with us is more than just a job – it’s your chance to make a difference together.
In this exciting career opportunity you will contribute to the strategic plan by focusing on the administration of Membership product by providing help desk style support to internal & external customers & Members in the application, understanding and interpretation of product, system & internal processes. This in turn enables the frontline to provide a superior member service through the essential processing of member administration and by providing support for the business in ensuring knowledge transfer relating to systems and product processes.
What You'll Do
- Provides a sales support help desk function to internal & external customers & Members
- Monitors enquiries & system trends to ensure efficient/effective process management
- Contributes to internal/external customer communications
- Review and process customer and membership related enquiries and/or requests
- Management of departmental and internal processes
- Management of Campaign fulfillment and reporting
What You'll Bring
- Experience in a customer service environment (minimum 3-5 years)
- Excellent verbal and written communication skills
- Excellent ability to analyse information and make appropriate decisions and suggestions
- Ability to listen attentively and demonstrate patience with difficult callers
- Ability to align to process improvement suggestions
- Ability to effectively interact with employees at all levels of the organisation and work with people from diverse backgrounds
- Strong organisation/time management skills and attention to detail
- Ability to adhere to all organisational policies and procedures
- Ability to be agile and adaptable to change tasks as directed as the business requires.
What's in it for you?
At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you.
- Progressive flexibility and well-being benefits to balance all of life's priorities
- Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- Discounts on all NRMA insurance products including car, home & travel
- Opens the door to other opportunities across the NRMA Group
At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.
- We made the 2022 AFR Boss Best Places to Work List
- Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
- Certified as a Family Inclusive Workplace
- Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer
Successful applicants will be required to complete pre-employment checks.
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.
Similar jobs
Salary
Location
South Durras
Department
Housekeeping
Location
South Durras
Brand
NRMA Parks and Resorts
Job Type
Casual
Description
Come and join our team where everyday is a holiday. Live and work local! 2x casual positions available to join our crew at Murramarang Resort at South Durras. What you will do:General cleaning of cab
Reference
62c0404f-be1c-4c2e-9575-71d1e5f580f8
Expiry Date
01/01/0001
Author
Lisa SmithAuthor
Lisa SmithSalary
Location
Arrawarra
Department
Housekeeping
Location
Arrawarra
Brand
NRMA Parks and Resorts
Job Type
Casual
Description
What you will do:We currently have 2 casual positions available, located at NRMA Darlington Beach Resort. Reporting to the Housekeeping Manager, you will be the first point of contact in ensuring con
Reference
dbd33a38-f723-4b3c-b3b3-dfffa3f255dd
Expiry Date
01/01/0001
Author
Lisa SmithAuthor
Lisa SmithSalary
Location
Crescent Head
Department
Contract Park Management
Location
Crescent Head
Brand
NRMA Parks and Resorts
Job Type
Contract
Description
Commencing mid April 2025, this is a 2 year contract management position. Reporting to the Operations Manager, you will have a commitment to providing strong leadership and a customer-centric, hands-o
Reference
21161a03-4a14-4d44-92b1-24e78931f636
Expiry Date
01/01/0001
Author
Lisa SmithAuthor
Lisa SmithPosts

Teaser
Recruitment Hints and TipsContent Type
BlogsPublish date
11/27/2024
Summary
Spotted a role that catches your eye? Great! Here’s a simple step-by-step guide to help you smoothly navigate our application process. Firstly, tailor your resume and cover letter to the position. We
Teaser
LIfe at the NRMAContent Type
BlogsPublish date
11/27/2024
Summary
We love celebrating the dedication and commitment of our team members. Recently, we were thrilled to welcome 13 new members to our prestigious 25 Year Club, which now boasts over 600 current and forme

Teaser
CareerContent Type
BlogsPublish date
11/27/2024
Summary
At the NRMA, we celebrate the diverse career journeys of our team members. Today, we're highlighting the inspiring story of Deb McCartney, who transitioned from Head Chef at Murramarang to Assistant M

Teaser
LIfe at the NRMAContent Type
BlogsPublish date
10/14/2024
Summary
We recently gathered to celebrate our My Thanks Playbook Ambassadors for 2024. This is one of the highlights of the year when we hear the stories, achievements and dedication of our people who have g