Channel Customer Support Specialist

We’re one of Australia’s most trusted brands. Being Member-owned, every decision we make has people and our community at its heart. From our legendary Roadside assistance to electric vehicle charging networks, holiday parks and lodges, car rentals, and harbour transport and ocean cruising we are striving to make a difference that contributes to a brighter shared future for all Australians.

Forget what you thought you knew about the NRMA – take a look on the inside and you’ll discover that life with us is more than just a job – it’s your chance to make a difference together.

In this exciting career opportunity you will contribute to the strategic plan by focusing on the administration of Membership product by providing help desk style support to internal & external customers & Members in the application, understanding and interpretation of product, system & internal processes. This in turn enables the frontline to provide a superior member service through the essential processing of member administration and by providing support for the business in ensuring knowledge transfer relating to systems and product processes.

What You'll Do

• Provides a sales support help desk function to internal & external customers & Members
• Monitors enquiries & system trends to ensure efficient/effective process management
• Contributes to internal/external customer communications
• Review and process customer and membership related enquiries and/or requests
• Management of departmental and internal processes
• Management of Campaign fulfillment and reporting

What You'll Bring

• Experience in a customer service environment (minimum 3-5 years)
• Excellent verbal and written communication skills
• Excellent ability to analyse information and make appropriate decisions and suggestions
• Ability to listen attentively and demonstrate patience with difficult callers
• Ability to align to process improvement suggestions
• Ability to effectively interact with employees at all levels of the organisation and work with people from diverse backgrounds
• Strong organisation/time management skills and attention to detail
• Ability to adhere to all organisational policies and procedures
• Ability to be agile and adaptable to change tasks as directed as the business requires.

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you.

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on all NRMA insurance products including car, home & travel
• Opens the door to other opportunities across the NRMA Group

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

• We made the 2022 AFR Boss Best Places to Work List
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
• Certified as a Family Inclusive Workplace
• Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer

Successful applicants will be required to complete pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.