Company Description
With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.
Victor Harbor Beachfront Holiday Park is one of South Australia's most sought-after coastal holiday destinations, perfectly positioned on the stunning Fleurieu Peninsula. Set along the beachfront and surrounded by breathtaking natural beauty, the park offers guests an unforgettable holiday experience with a diverse range of accommodation, including premium cabins, safari tents, and spacious camping and caravan sites.
With outstanding facilities including a resort-style swimming pool, playgrounds, BBQ areas, and direct access to the region's iconic coastal attractions, the park welcomes visitors year-round. From whale watching and scenic walking trails to vibrant local dining and family-friendly experiences, Victor Harbor Holiday Park is a destination where guests come to relax, reconnect, and create lasting memories.
Job Description
What you will do:
Reporting to the Operations Manager, you'll lead the day-to-day operations of Victor Harbor Holiday Park, ensuring exceptional guest experiences, a well-presented park, and a high-performing team. As a hands-on leader, you'll work across all areas of the operation, from front office and housekeeping to grounds and maintenance, stepping in wherever support is needed. For the right candidate, complimentary on-site accommodation is available.
We're looking for an energetic and commercially minded leader who is passionate about tourism, people, and creating memorable holiday experiences. With a strong foundation already in place, you'll bring fresh ideas, a focus on continuous improvement, and the drive to take this much-loved park to the next level. Your ability to lead a close-knit team, build a positive culture, and thrive in a community-focused environment will be key to your success.
You will also:
- Lead the day-to-day operations of one of South Australia's premier holiday parks, ensuring exceptional guest experiences at every touchpoint.
- Inspire, coach and develop a high-performing team while fostering a positive culture focused on service excellence.
- Drive commercial performance through effective budgeting, forecasting, revenue management and cost control.
- Oversee park presentation, asset management and preventative maintenance programs to ensure facilities remain safe, compliant and guest-ready.
- Manage capital improvement projects and operational initiatives that enhance both guest satisfaction and business performance.
- Monitor key business metrics and identify opportunities to improve operational efficiency and financial outcomes.
- Ensure the highest standards of health, safety and compliance are maintained across all areas of the park.
- Lead workforce planning, recruitment, onboarding and training to build a capable and engaged team.
- Provide hands-on operational support during peak periods while maintaining high standards across the park.
- Build strong relationships with guests, team members and local stakeholders while proudly representing the NRMA Parks & Resorts brand.
What you will bring:
- Proven success as a Park Manager, Assistant Park Manager, Resort Manager, or senior hospitality, tourism or accommodation leader.
- Strong commercial acumen, including experience managing budgets, forecasting, financial reporting, and driving profitable business outcomes.
- Demonstrated ability to lead, motivate and develop high-performing teams in a fast-paced, customer-focused environment.
- A genuine passion for delivering exceptional guest experiences and creating a positive, engaged team culture.
- Confidence managing workplace health and safety, risk management, compliance, and operational standards.
- A hands-on and adaptable leadership style, with a willingness to roll up your sleeves and support the team wherever needed.
- Excellent communication and stakeholder management skills, with the ability to build strong relationships with guests, team members, suppliers, and the local community.
- A proactive mindset with the energy, creativity and drive to identify opportunities for continuous improvement and business growth.
- Strong organisational and problem-solving skills, with the ability to balance strategic priorities while remaining operationally focused.
- Resilience and accountability, with a track record of delivering results in dynamic and seasonal operating environments.
- Current and valid working with children check (essential)
What’s in it for you?
At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
- Progressive flexibility, leave and well-being benefits to balance all of life's priorities
- Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- Discounts on a range of NRMA personal insurance products including car, home & travel
- Grow, progress or relocate your career and move around the NRMA Group or different locations with us.
Know you belong:
We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.
Ready to combine an exceptional lifestyle with the opportunity to lead a thriving tourism destination? This is your chance to make your mark at Victor Harbor Holiday Park. Apply now, we cannot wait to hear from you or visit our careers site to find out more!
As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes
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