Service Delivery Coordinator

We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.

That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference.

This is a permanent, full time position which requires you to commit to a 3-week rotational roster working Monday -Sunday (including public holidays) from 6am -10pm. You will have the opportunity to work hybrid from home with a current minimum requirement to come into Sydney Olympic Park once every 3 weeks. As such you need to live within 60km of Sydney Olympic Park.

Applications close Friday 1st May 2026.

What You’ll Do

As a Service Coordinator, you’ll play a vital role in keeping our members moving by coordinating roadside assistance services across the NRMA network. Working in a fast‑paced, safety‑critical environment, you’ll manage service delivery in real time while providing calm, confident support to members and service providers when they need it most.

• Coordinating and case managing roadside assistance requests across the NRMA network
• Monitoring job allocation systems and responding to time‑critical and safety‑focused situations
• Liaising with members when automated dispatch cannot meet service timeframes
• Supporting service providers with complex problem solving and information
• Monitoring workload trends and contributing to continuous improvement and reporting

What You’ll Bring

• Experience in a customer service or frontline environment, ideally within high‑pressure settings
• Ability to work within a structured environment and adhere to KPIs
• Strong problem‑solving skills with a focus on safety, quality, and member experience
• Ability to remain calm, empathetic, and decisive during challenging interactions
• Strong attention to detail, organisation skills, and ability to adapt to changing priorities
• Confidence working both autonomously and as part of a collaborative team

Desirable (but not essential)

• Experience in a call centre, control room, dispatch, or case management environment
• Knowledge of NSW metropolitan and regional areas
   

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know You Belong

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.