Senior Manager - Automotive Technical Support Unit

Purpose led, we are proudly member-owned and one of Australia's most iconic and trusted brands. We started by being a voice for safer roads and providing legendary roadside assistance, but now we do so much more. 

From spectacular holiday destinations, car rental, ferries and cruises, to leading the EV charging roll-out and preparing for the future of driving, to speaking out for change and supporting sustainable travel. 

Forget what you thought you knew about the NRMA. Come take a closer look, and you’ll realise that being a part of our team is about more than just a job - together, we’ll go further and make a difference. 

Join NRMA as the Senior Manager of the Technical Support Unit, overseeing the National Training Group (NTG) for the Roadside Assistance Strategic Operations (RASO) group, and supporting Australia’s leading motoring clubs.

About the Role

As the Senior Manager of the National Technical Support Unit (NTSU), your primary responsibility will be to execute the NTSU strategy in alignment with the NTSU Charter. This role ensures that Roadside Patrols and Towing teams have access to up-to-date technical information, supporting Australia’s leading motoring clubs. Additionally, you will lead the National Training Group (NTG) on behalf of the Roadside Assistance Strategic Operations (RASO) group.

Key Responsibilities

• Lead the development and delivery of the NTSU (National Technical Support Unit) strategy in line with the NTSU Charter.
• Manage a skilled team and foster partnerships with vehicle OEMs and industry bodies.
• Ensure our roadside teams have access to the latest technical information.
• Drive strategic research and continuous improvement initiatives.
• Oversee financial performance, compliance, and operational excellence.

What You'll Bring

• Proven leadership experience, with the ability to coach, mentor, and develop teams in a dynamic environment.
• A technical background is preferred but not essential.
• Strategic thinking and pragmatic problem-solving, delivering real-world solutions.
• Extensive senior management experience within a customer service-focused environment.
• Strong business and commercial acumen, including financial and data analysis skills.
• Exceptional interpersonal and communication skills, with the ability to influence and collaborate with executives.
• Tertiary qualifications in management, business, finance, or a related discipline.
• Resilience and adaptability in a transformational landscape.

What's in it for you? 

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you.    

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Discounts on all NRMA insurance products including car, home & travel 

At the NRMA, inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve. 

If this sounds like what you have been looking for and you’re ready to really make a difference, we are waiting to hear from you! Click Apply Now! 

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.