Senior Employee Relations Partner

We’re one of Australia’s most trusted brands. Being Member-owned, every decision we make has people and our community at its heart. From our legendary Roadside Assistance to electric vehicle charging networks, holiday parks and lodges, car rentals, harbour transport and ocean cruising, we are striving to make a difference that contributes to a brighter shared future for all Australians.  

Forget what you thought you knew about the NRMA – take a look on the inside and you’ll discover that life with us is more than just a job – it’s your chance to make a difference together.

What You'll Do 

Are you an experienced Employee Relations or Industrial Relations professional who enjoys navigating complex people matters, influencing leaders and finding practical, fair and commercially sound solutions? 

We’re looking for a Senior Employee Relations Partner to join our People & Culture team and play a key role in supporting leaders and stakeholders across the NRMA Group. 

This is a role for someone who brings strong technical expertise, sound judgement and a calm, considered approach to complex and sensitive matters. You’ll provide trusted advice across employee relations, industrial relations, payroll interpretation and workplace matters, helping our leaders make confident, compliant and people-centred decisions.  

You’ll also be involved in complex case management, workplace investigations, external employment-related claims, enterprise bargaining and industrial negotiations — making this a great opportunity for someone who wants to work across both strategic and hands-on ER/IR matters. 

This full-time permanent role offers flexibility to work from home and across NRMA offices, with attendance at our Sydney Olympic Park and Barrack Place offices as agreed and required for the role. 

In this position, you’ll be a trusted advisor to People & Culture, leaders and business stakeholders, helping guide complex matters with confidence, care and commercial judgement. You will: 

• Provide expert, pragmatic advice on complex and sensitive people matters, including performance, conduct, grievances, complaints and terminations 
• Act as an escalation point for high-risk employee relations matters, supporting decision-making that balances legal risk, compliance, fairness and commercial outcomes.  
• Interpret and apply modern awards, enterprise agreements, employment contracts and employment legislation to support consistent and compliant people decisions.  
• Lead complex and sensitive workplace investigations, ensuring procedural fairness, policy compliance and appropriate risk management.  
• Manage and support responses to external employment-related claims and disputes, including matters before the Fair Work Commission, anti-discrimination bodies and other relevant jurisdictions.  
• Work closely with internal stakeholders, external legal advisers and regulators to coordinate advice, information flow, submissions and outcomes.  
• Support enterprise bargaining and industrial negotiations, including interpretation of existing agreements, risk assessment and procedural requirements.  
• Contribute to bargaining strategy, agreement documentation, briefings and governance materials aligned to organisational, workforce and financial objectives.  
• Identify emerging trends, risks and learnings from employee relations and external claims matters to support preventative strategies, policy improvement and capability uplift.  
• Provide specialist employment law and industrial relations advice to support People & Culture-led and business projects.  
• Stay up to date with legislative and award changes impacting employee relations, industrial relations and payroll, sharing timely updates with relevant stakeholders. 

What You'll Bring 

You’ll bring strong employee relations and industrial relations experience, along with the confidence to provide clear, balanced and commercially practical advice in complex situations including: 

• Formal qualifications and experience in Law will be highly regarded, although relevant experience gained within a People & Culture or Industrial Relations environment will also be recognised. 
• A deep understanding and practical working knowledge of the Fair Work Act, Modern Award system, National Employment Standards and related employment and industrial relations legislation.  
• Demonstrated experience managing a range of employment and industrial matters, including disciplinary processes, workplace investigations, enterprise bargaining, restructures and performance management.  
• The ability to provide high-quality, customer-centric advice and influence outcomes through clear, confident and professional communication.  
• Strong judgement and the ability to balance legal, commercial, operational and employee considerations when supporting complex matters.  
• Excellent time management skills, with the ability to manage competing priorities and deadlines while delivering reliable outcomes.  
• Experience preparing responses, submissions and briefing materials for external claims and disputes.  
• The ability to build trusted relationships with People & Culture and business stakeholders, helping improve confidence and capability in managing employee relations matters.  

What's in it for you? 

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!   

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities including 5 weeks annual and recreation leave. 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more.  
• Discounts on a range of NRMA personal insurance products including car, home & travel. 
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us. 

Know You Belong  

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve.  That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team. 

As part of our recruitment process, successful applicants will be required to complete pre-employment checks. 

Join the NRMA and grow your career with us.  Apply now, we cannot wait to hear from you or visit our careers site to find out more!