Retail & Sales Attendant

Gordon River Cruises offers the opportunity to experience the UNESCO Tasmanian Wilderness World Heritage Area from the water. Guests are invited to explore the wilderness of the West Coast as they cruise up the Gordon River and take a walk through the temperate rainforest of the Franklin - Gordon Wild Rivers National Park. Our two vessels have been purpose-built with the local environment and outstanding guest experience in mind. Spirit of the Wild, our newest vessel, features an Australian first: quiet cruising in World Heritage wilderness. Gordon River Cruises operate under the NRMA Group, one of Australia’s most iconic and trusted brands, that is proudly member-owned.

• This role will appeal to locals as staff accommodation is not available
• Great opportunity for Strahan locals looking for flexible longer-term employment!

What you’ll do:

We’re looking for an experienced and customer‑focused Retail and Sales Attendant to join our team in a casual, longer‑term role. This position is ideally suited to local residents, as staff accommodation is not provided. During peak season, this role offers approximately 25+ hours per week. 

Our retail and sales team are the beginning of an exceptional guest experience, offering assistance, making and confirming reservations and promoting additional products and services. On a daily basis you will:

• Check booking availability, make reservations and ticketing.
• Answer phone and email enquires promptly and professionally.
• Assist in the retail space by cleaning, restocking or sales of product.

This role would suit someone who enjoys working with people, values good service, and brings life experience, confidence and a steady approach to their work. Previous retail, tourism or customer service experience will be highly regarded.

What you’ll bring:  

• Demonstrated passion to work in a high achievement, sales focused and outcome driven team
• Proven ability to provide guests with an exceptional service experience
• Ability to engage guests in conversations that build genuine connections
• Experience in developing a sound knowledge of a broad range of products and local experiences
• Highly developed communication and interpersonal skills with the ability to interact with people at all levels
• Highly developed computer literacy, particularly with common office applications
• Ability to achieve outcomes with minimal direct supervision
• Experience with ticketing systems - Customlink is highly desirable
• Flexible attitude to work hours over a 7 day roster, including weekends and public holidays

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Employee referral program where you may be eligible for a referral bonus of up to $2,000
• Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

At NRMA we’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

Are you nodding your head as you read this? Apply now, we cannot wait to hear from you or visit our careers site to find out more!

As part of our recruitment process, all employees at NRMA are subject to mandatory pre-employment checks.