Regional Area Manager - South/South East NSW

Purpose led, we are proudly member-owned and one of Australia's most iconic and trusted brands. We started by being a voice for safer roads and providing legendary roadside assistance, but now we do so much more. 

From spectacular holiday destinations, car rental, ferries and cruises, to leading the EV charging roll-out and preparing for the future of driving, to speaking out for change and supporting sustainable travel. 

Forget what you thought you knew about the NRMA. Come take a closer look, and you’ll realise that being a part of our team is about more than just a job - together, we’ll go further and make a difference. 

What You’ll Do 

The Regional Manager is accountable for the management and oversight of service providers within the Country Network that consists of contracted and subcontracted entities, the network functions 24 hours a day, seven days per week. 

• The position demands a high level of strategic, commercial and people leadership skills, negotiation and influencing capability, attention to detail and a desire to drive continuous improvement, all whilst safely and efficiently mobilising a large and diverse field based workforce. 
• Within this context, the Regional Manager will drive the future vision for the network to ensure the NRMA can continue to maintain service continuity, coverage and sustainability, whilst delivering a high customer experience. 
• This role will drive continuous improvement and ensure that our Customer engagement remains aligned with our aspiration to be the number one provider of Roadside Assistance in the market. 
• A car and fuel card are provided for this role as it requires travel out to our country / regional service providers.
• This role will be covering the South / Southeast areas of NSW, currently from Wollongong to Albury. As a part of the role responsibilities, you could be away for a few days at a time as required and accommodation for these trips will be provided.   

What You'll Bring 

• Leadership experience in managing a large field workforce.
• Extensive contractor management experience, including negotiating service agreements and commercial terms.
• Performance monitoring and improvement capabilities.
• Extensive management experience in a customer service environment.
• Business/commercial acumen with financial and business skills.
• Exceptional data analytical skills with strategic thinking.
• Strong negotiation and conflict resolution skills.
• Excellent interpersonal skills for stakeholder engagement and decision-making.
• Proven ability to deliver outcomes aligned with company values and culture.
• Willingness to travel to our regional network as needed, typically 5 to 10 business days per month.

What's in it for you? 

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you. 
  

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Discounts on all NRMA insurance products including car, home & travel 

If this sounds like what you have been looking for and you’re ready to really make a difference, we are waiting to hear from you!  

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.