Proposition Co-ordinator

We’re one of Australia’s most trusted brands. Being member-owned, every decision we make has people and our community at its heart. From legendary roadside assistance to our electric vehicle charging network, holiday parks and resorts, car rentals, harbour transport and ocean cruising, we are striving to make a difference that contributes to a brighter shared future for all Australians.

Forget what you thought you knew about the NRMA. Look on the inside and you’ll discover that life with us is more than just a job – it’s your chance to make a difference, together.

What You’ll Do

• Co-ordinate and support roadside assistance propositions and pricing across Consumer, B2B, and battery-related services, including emerging technologies (connected car, AI-powered solutions, EVs, battery technology)
• Analyse market trends, customer insights, and product performance to identify opportunities
• Monitor competitor pricing strategies and recommend actions to maintain NRMA’s competitive edge
• Define and manage promotional pricing, long-term pricing strategies, and bundled service options to deliver revenue and sustainable margin growth
• Collaborate with commercial finance and data analytics to ensure commercial viability
• Report on product and pricing effectiveness, customer engagement, and commercial outcomes
• Own initiatives aimed at increasing Net Promoter Score (NPS) through targeted improvements
• Support go-to-market activities for new product propositions and pricing changes
• Produce high-level and detailed requirements for delivery teams
• Work closely with internal teams and external partners to support implementation and change management
• Drive effective product and pricing launches, supporting sales and marketing teams
• Conduct post-implementation reviews to assess performance and identify areas for improvement

What You’ll Bring

• Minimum 2 years’ demonstrated success in managing product and pricing propositions
• Background in product or pricing or a related analytical discipline
• Bachelor’s degree in Business, Economics, Marketing, or a related field
• Strong data analysis skills with the ability to interpret complex datasets and translate insights into actionable recommendations
• Excellent written and verbal communication skills
• Ability to work across diverse teams (customer insights, product, technology, operations, enablement, membership, marketing, and go-to-market functions)
• Creative problem-solving skills, adept at resolving product development and performance issues
• Comfortable with data tools and collaboration platforms (e.g. Miro, Mural), advanced proficiency in Microsoft Excel and PowerPoint
• Solid understanding of qualitative and quantitative research methodologies
• Familiarity with user-centred design principles and a passion for value-driven experiences
• Experience with agile methodologies and a strong grasp of end-to-end product development processes

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know You Belong

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.

As part of our recruitment process, successful applicants will be required to complete pre-employment checks.

Join the NRMA and grow your career with us. Apply now, we cannot wait to hear from you or visit our careers site to find out more!

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.