People Support Officer

Purpose led, we are proudly member-owned and one of Australia's most iconic and trusted brands. We started by being a voice for safer roads and providing legendary roadside assistance, but now we do so much more. 

From spectacular holiday destinations, car rentals and boats on our waterways, to leading the EV charging roll-out to prepare for the future of driving, speaking out for change in government policy and supporting sustainable travel. 

Forget what you thought you knew about the NRMA – take a look on the inside and you’ll discover that life with us is more than just a job – it’s your chance to make a difference together. 

Join our dynamic People Support team as a People Support Officer in this 6 month fixed term opportunity. This is a hybrid opportunity, working 2-3 days a week at Sydney Olympic Park and the rest from home. You would be responsible for providing high level delivery of people support activities including administration, reporting, projects and support/advice to managers and employees on all aspects of human resources to the NRMA Group of businesses.

Your responsibilities will include (but not limited to):

• Prepare and manage employee documents including: letters of offer, people letters/documents and all onboarding paperwork
• Review and check returned new starter documentation to ensure compliance
• Prepare position descriptions and contract templates
• Create, manage and resolve (internal and external) support tickets via People Support (JIRA)
• Support the letter production of annual group incentive and remuneration review cycles
• Provide policy advice and award interpretation
• Respond to general employee enquires
• Coaching and guiding staff on our (HRIS) system
• Support the implementation of change, initiatives, and strategies to support business objectives

What You’ll Bring 

• Minimum two (2) years’ experience in People Administration
• Intermediate to advanced skills in Office 365 applications
• Strong written and verbal communication skills
• Strong attention to detail and ability to follow up stakeholders
• High degree of organisation, time management and task prioritisation
• Strong customer service skills and understanding of ticketing systems
• High level of interpersonal skills to liaise effectively with a wide range of people
• Delivers outcomes in alignment with Company Values and Culture Playbook

Formal qualifications in Human Resources and a working knowledge of DayForce is preferred, but not essential.

What’s in it for you? 
At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work   just right for you.  

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Discounts on all NRMA insurance products including car, home & travel 

Know you Belong  
At the NRMA we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected. 
From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  
While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    

• We made the 2022 AFR Boss Best Places to Work List  
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan  
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025  
• Certified as a Family Inclusive Workplace  
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

If this sounds like what you have been looking for and you’re ready to really make a difference we are waiting to hear from you! 

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.