What you will do:
You will report to the Operations Manager, to manage a seamless Park operation through the provision of consistent high standards in product, food and beverage, guest services and a wide range of interpretative activities.
You will also:
- Oversee and take accountability for the smooth running of the Parks day to day operations
- Ensure an amazing, guest experience, immaculate product and continue to drive the customer journey
- Maintain appropriate levels of employees in all areas of the Parks operations and ensure the Park is structured effectively in order to exceed guest service
- Oversee asset management focusing on the protection and preventive maintenance of key assets and buildings
- Manage financial budgets in respect to incremental revenue targets and labour and operating costs and monthly re-forecasts
- Capital works project management
- Establish, monitor and manage key business performance indicators
- Monitor and maintain a high standard of safety of all guests, visitors and employees
- Manage, develop and assist to recruit employees of all levels
This is a rewarding and challenging experience for the right person - no one day will be the same. Recognising the importance of our location within Cape Hillsborough National Park, this location will not be suited to those with pets. Onsite accommodation is available with subsidised rent as part of the contract of employment.
What you will bring:
Our ideal candidate will have relevant /hotel/resort/park management experience where initiative, organisational and advance planning skills are essential. Ideally you will have experience in working in an experiential tourism destination and managing key relationships. You will also have experience in successfully managing properties with onsite Food and Beverage operations. You will be able to demonstrate experience in overseeing teams and the ability to understand and interpret awards and certified agreements. We welcome individuals that are innovative and have a customer and commercial focused mindset. You will also have:
- Previously managed or held a senior role in a holiday park, resort, hotel, or similar tourism related role
- Proven experience in leading successful teams through building and maintaining a positive culture
- Experience working in an environment where initiative, organisational and advance planning skills are essential
- Previous oversight in managing properties with food concepts, or events will be highly regarded
- You will demonstrate a flexible attitude to work and the passion to work as part of an operational leadership team who are hands on, confident and have a passion for delivering outstanding guest relations
- You will possess excellent verbal and written communication skills and have proven evidence of successful financial and strategic management and ability
- You walk the talk and can communicate to and manage teams at all levels.
What’s in it for you?
At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit!
- Progressive flexibility, leave and well-being benefits to balance all of life's priorities
- Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year
- Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements
- Discounts on all NRMA insurance products including car, home & travel
- Grow or progress your career and move around the country or across the NRMA Group's business with us.
Know you belong:
At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives.
While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:
- We made the 2022 AFR Boss Best Places to Work List
- Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan
- Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025
- Certified as a Family Inclusive Workplace
- Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer
Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now! We cannot wait to hear from you!
As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.
Company Description
With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget and style – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible natural destinations that offer more than a change of scenery.
Owned by the NRMA Group, we have a large team across our holiday parks, resorts and support office who love what they do, all working together to make holiday magic. Because creating unforgettable holidays is not just our job – it’s in our nature.
Tropical Queensland is calling! Join the team for a Park Management opportunity at beautiful Cape Hillsborough. Home of the Wallabies and Kangaroos on the beach at sunrise experience, this is a very unique opportunity to relocate to the ultimate coastal location. Cape Hillsborough is perfectly located just 40 minutes north of Mackay and 90 minutes south of Airlie Beach.
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