Operations Coordinator

• Based at our stunning beachfront office in Coolangatta, you can watch the whales pass by from your desk, or feel the sand between your toes during your lunch time walk  
• We know life isn't just about work. That's why this is a hybrid role - to help you find the right balance.

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget and style – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible natural destinations that offer more than a change of scenery. 

Owned by the NRMA Group, we have a large team across our holiday parks, resorts and support office who love what they do, all working together to make holiday magic. Because creating unforgettable holidays is not just our job – it’s in our nature. 

What you will do:

Reporting into the Operations Manager, the Operations Coordinator is responsible for providing dedicated executive level of administration support on a day to day basis to the operations team and other Leadership Team members.  You will ensure that on-site, park managers and their teams are fully supported in their roles.  You will also ensure that the management unit is compliant, profitable, and sustainable and achieves business plan objectives through the provision of a high standard of management services, accommodation offerings, activities and associated services.  This is 12-month maternity leave contract.

Key elements of the role include:

• Assisting other coordinators to provide incoming and outgoing correspondence to guests, residents and long-term casuals, including the drafting of all communication and agreements
• Constructing and sharing written responses to guest complaints in consultation with the Operations Manager
• Assisting in ensuring that all front office systems and functions at various properties are managed in line with company policies, procedures and standards
• Assisting the Operations Manager to ensure that properties comply with cash flow management strategies. These include but are not limited to; debt obligations, payroll, debtor's management, supplier payments, banking processes, cash float and petty cash management, and bank reconciliation sign off
• Assist with park management handovers which may involve interstate travel
• Assist with park acquisitions which may involve interstate travel
• Conduct training as required with property’s on the reservation system

What you will bring:

• 2+ years' experience in a similar role, providing support to senior managers
• Reservation system software experience (advantageous)
• A passion for delivering exceptional guest experience
• Exceptional attention to detail and be highly organised
• The ability to communicate and negotiate effectively, verbally and in writing
• The flexibility and adaptability to manage multiple priorities
• Advanced skills in Microsoft Word and Excel
• Demonstrated experience in holiday parks is (advantageous)

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Complimentary myNRMA membership including discounts on car, travel, fuel, groceries, movie tickets, fashion, attractions, restaurants and much more
• Employee referral program where you may be eligible for a referral payment of up to $2,000
• Opens the door to other potential opportunities across the NRMA Group 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives.  

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    

• We made the 2022 AFR Boss Best Places to Work List 
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan 
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025 
• Certified as a Family Inclusive Workplace 
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you!