National Claims Manager

At SIXT Australia, we're revolutionizing car rental. We believe it should be as exciting as a road trip – something to look forward to! We transform everyday mobility into memorable experiences with premium vehicles and service. It's in our DNA, blending Aussie spirit with German heritage – Das Ist Good. As part of the NRMA family, a trusted member-owned brand, we provide SIXT Star Service, ensuring every move is a memorable experience.

SIXT Australia is on the lookout for a permanent full time National Claims Manager to join the team. Reporting to our Head of Fleet, this position will be based at our Head Office in Wynyard CBD, however, can also be based remotely across Australia and will manage a team of claims officers to drive compliance with insurance and legal regulations and liaise with stakeholders to optimise the recovery of damage to SIXT inventory.

What You'll Do

As our National Claims Manager, you will:

• Design, embed, and manage effective debt recovery processes for vehicle damage costs, ensuring a balance between recovery and customer experience.
• Drive a high-performance and accountable team culture by mentoring, training, and inspiring your claims team to deliver exceptional results.
• Monitor and report on claims performance, setting and achieving debt recovery targets, and taking corrective action as needed.
• Ensure compliance with insurance policies, legal regulations, and reporting standards, and act as an escalation point for complex claims and disputes.
• Champion continuous improvement, leading best practice initiatives and collaborating with franchisee business owners to drive compliance to standard operating procedures.
• Oversee the negotiation and approval of payment plans and manage the refund process for Loss Damage Waivers.
• Resolve complex customer claims and legal matters with professionalism, empathy, and a focus on fair outcomes.

Please note that occasional travel will be required for this role.

What You'll Bring

• Proven leadership and people management experience within a claims, insurance, or similar consumer-facing environment.
• Strong dispute handling, conflict resolution, and negotiation skills.
• Advanced Excel skills and proficiency with the MS suite and reporting systems.
• Exceptional written, verbal, and presentation communication skills.
• High-level attention to detail and strong time management abilities.
• Ability to manage competing demands, solve problems, and make sound decisions.
• Self-motivated, energetic, and flexible, with a commitment to continuous learning and development.
• Empathy and professionalism when dealing with customers, legal teams, and external parties.

What's in it for you?

At SIXT we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

At SIXT Australia, we’re for inclusion, diversity, and representing the customers and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

As part of our recruitment process, successful applicants will be required to complete a National Criminal History Check.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

If you’re ready to rev up your career and be the driving force behind happy customers, we're excited to hear from you. Apply now or visit our careers site to find out more. Join Team Orange today!