Learning & Development Trainer

We’re one of Australia’s most trusted brands. Being member-owned, every decision we make has people and our community at its heart. From our legendary Roadside assistance to electric vehicle charging networks, holiday parks and lodges, car rentals, and harbour transport and ocean cruising we are striving to make a difference that contributes to a brighter shared future for all Australians.

Forget what you thought you knew about the NRMA – take a look on the inside and you’ll discover that life with us is more than just a job – it’s your chance to make a difference together.

This is an exciting opportunity for a passionate and experienced Learning & Development Trainer where you will use your Mechanical and/or Electrical qualifications to help to design, develop and deliver training for front line employees (e.g. patrols, tow truck drivers) and managers within the NRMA business, primarily focused on supporting Roadside Delivery.

In particular, you will create learner experiences that give our team members the knowledge and skills to deliver exceptional customer service and experiences for our members. Working closely as part of a Learning & Capability team and with key business stakeholders, you’ll conduct needs analysis, create and deliver training programs and initiatives across multiple modalities that align to business objectives and to the values of our NRMA Playbook.

The role is based from our Sydney Olympic Park office and will involve travel to all our sites and to areas in which we have a contractor presence. When not travelling, we offer hybrid work arrangements with the flexibility to work from home as agreed and required for the role.

What You'll Do

• Designing creative, effective and engaging learning materials and programs using a variety of platforms and tools
• Leveraging a blended learning approach that includes e-learning, virtual sessions, self-directed learning as well as face to face workshops, sessions and modules
• Facilitating and delivering training with consistency and quality – this will require travel for face to face training across a portfolio of sites and will also include virtual training
• Working collaboratively with stakeholders to identify core skill gap, key learner priorities and embed learning initiatives

What You'll Bring

• Certificate IV in Training and Assessment or similar
• Qualified Mechanic or Automotive Electrician
• Holding a current Class C drivers' licence is essential
• Up to date on current and future trends in automotive technology and design
• Excellent facilitation skills, both online and face to face, to frontline teams
• Demonstrated experience in a similar role, with a background in the automotive industry
• Strong instructional design skills across a variety of platforms, video and tools including Articulate, Canva, Ed-App and Vyond
• An ability to build strong stakeholder relationships
• Curiosity – always looking for ways to improve to meet future needs
• The drive to take ownership and accountability for your portfolio/projects
• A passion for learning - seeking to continually develop your own knowledge and skills

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you.

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on all NRMA insurance products including car, home & travel
• Opens the door to other opportunities across the NRMA Group

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

• We made the 2022 AFR Boss Best Places to Work List
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
• Certified as a Family Inclusive Workplace
• Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer

Successful applicants will be required to complete pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.