Lead Guest Services Attendant

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Do you thrive on creating “wow” moments, leading with empathy, and making sure every guest feels like a VIP? If you’re ready to be the captain of guest happiness and the heartbeat of our front office, we want you aboard our Treasure Island crew!

What You’ll Do

• Be the first and friendliest face our guests see—greeting everyone by name (where possible!) and making every arrival and departure seamless and special.
• Master the art of multi-tasking: from answering phones, managing bookings, and juggling check-ins.
• Wave your magic wand to resolve guest requests and complaints—no request is too big, too small, or too quirky!
• Provide clear, friendly communication with your team and other departments, ensuring every shift runs like clockwork.
• Lead by example: help train and support new team members, and keep the good vibes rolling with your empathetic leadership style.

What you will bring:

• A customer-first attitude—nothing is too much trouble for you!
• Experience in hotels or resorts, especially in front office, reception, or reservations (you know your way around a booking system).
• An empathetic, supportive approach to leading and supporting your team.
• A knack for efficiency, professionalism, and keeping cool when the phones are ringing and the guests are lining up.
• The flexibility to pitch in with new tasks or take on any challenge management throws your way.

What’s in it for you? 

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. 

Ready to lead the way in guest service and sprinkle some magic on every stay?
Apply now and set sail on your next big adventure with NRMA Treasure Island Holiday Resort!  We cannot wait to hear from you or visit our careers site to find out more!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes