Housekeeping Manager

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Freycinet Lodge is an eco-lodge that sits within the world famous Freycinet National Park – a stone’s throw from the renowned Wineglass Bay on the picturesque East Coast of Tasmania. The Lodge consists of 70 rooms and a main lodge, thoughtfully constructed around a beautiful waterfront below The Hazards mountain range. Located approximately 2.5 hours from Hobart or Launceston, Freycinet Lodge neighbours the popular holiday town of Coles Bay.

• Staff accommodation available
• Lead a key department and make an impact in a stunning location

What you’ll do:

We are seeking a hands-on, dynamic and experienced Housekeeping Manager to champion our culture of service excellence in this full-time, permanent role. As part of our head-of-department team, you’ll collaborate closely with other managers to ensure the overall success of the property. Drawing on your leadership experience, you’ll coach and mentor the housekeeping team to deliver exceptional guest experiences while maintaining efficient, cost-effective operations.. On a daily basis you will:

• Manage and mentor your Housekeeping Team to maintain a high standard of service.
• Proactively look for opportunities to meet and exceed guest expectations.
• Ensure smooth and efficient running of the daily housekeeping operations.

What you’ll bring:

• 3-5 years' experience in the tourism/hospitality industry
• Extensive hands-on experience in housekeeping operations
• Outstanding leadership skills with the ability to build a highly engaged team
• A reputation for excellent customer service, interpersonal and communication skills
• Excellent time management and an eye for detail
• Experience in setting and delivering on your budget by managing costs
• Previous experience managing recruitment, rostering and payroll
• Demonstrated computer literacy, particularly with common office applications.
• Ability to achieve outcomes with minimal direct supervision
• Knowledge of Property Management Systems
• Flexible attitude to work hours over a 7-day roster, including weekends and public holidays

What’s in it for you? 

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

At NRMA Parks and Resorts we’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

Are you nodding your head as you read this? Apply now, we cannot wait to hear from you or visit our careers site to find out more!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.