Guest Services Attendant: Cape Hillsborough Nature Tourist Park

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Passionate about the great outdoors and brightening someone’s day? Join our friendly front office team at NRMA Cape Hillsborough Nature Tourist Park and help guests create unforgettable holiday memories in one of Australia’s most stunning natural settings!  This is a casual position, with approximately 20 hours available per week. Reception hours are between 8am - 6pm.

What you will do:

• Greet guests with a smile, making everyone feel at home from the moment they arrive.
• Efficiently handle check-ins, check-outs, phone enquiries, and reservations.
• Assist with guest requests, from local info to special surprises.
• Ensure guest accounts are accurate and all transactions are handled with care.
• Communicate clearly with your team to ensure smooth handovers and happy guests.
• Support the team with any other tasks as needed—no job too big or small!

What you will bring:

• A warm, enthusiastic attitude and a passion for delivering top-notch guest service.
• Experience in a hotel, resort, or tourist park front office environment is a plus.
• Strong multi-tasking skills and the ability to keep cool when things get busy.
• Excellent communication skills and a knack for making guests feel special.
• Knowledge of front office computer and reservations systems (desirable).
• Ability to work flexibly, including weekends and public holidays.

What’s in it for you? 

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Employee referral program where you may be eligible for a referral bonus of up to $2,000
• Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. 

Are you nodding your head as you read this?  Ready to help guests discover the magic of Cape Hillsborough? Apply now and bring your energy to our nature-loving team! Visit our careers site to find out more!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.