Guest Service Host

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget and style – from campsites to luxury resorts. From Tropical North Queensland to the remote Tasmanian wilderness, we connect holidaymakers with incredible natural destinations that offer more than a change of scenery. 

Owned by the NRMA Group, we have a large team across our holiday parks, resorts and support office who love what they do, all working together to make holiday magic. Because creating unforgettable holidays is not just our job – it’s in our nature. 

NRMA Darlington Beach Holiday Resort is a family-friendly paradise just metres from the sparkling waters of Arrawarra Beach. Only 30 minutes from central Coffs Harbour.  The resort features an in-resort cafe/restaurant, resort pool and kids splash pad along with group and conference facilities.

• Create an impact with lasting impressions on our guests in this hands-on guest facing role.
• Work, play and find your balance in a workplace where every day is a holiday.

What you’ll do:
In this casual role you will wow our guests with your welcoming smile, bubbly personality and ability to think outside the box. You will ensure that guests are welcomed warmly and are efficiently checked-in and checked-out. You will also be responsible for any incoming phone calls to the property and delight with your familiarity of all accommodation offerings and services. 

What you’ll bring:

• Outstanding customer service skills
• Well presented, friendly and welcoming
• Passionate about everything you do with a drive to be the best you
• Team-oriented
• Great problem-solving skills and the ability to multitask, supporting your team and guests
• Reception/Front Office/Administration/Sales Agent/Customer Service preferred - hospitality industry will be highly regarded
• Park Management system experience (Newbook and/or RMS preferred but not necessary)

What’s in it for you? 

At Parks & Resorts it’s not just about discounts (although you do get these too). We know everyone leads a life and regardless of what stage you are at, we have something to suit you all. 

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• My Thanks reward and recognition program  
• Employee referral program where you may be eligible for a referral bonus of up to $2,000 
• Grow, progress or relocate with us and move around the country to one of our many other parks or resorts. 

Know you belong:

At NRMA Parks and Resorts we’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now! We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.