Guest Service Agent

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provides accommodation that suits every budget and style – from campsites to luxury resorts. From Tropical North Queensland to the remote Tasmanian wilderness, we connect holidaymakers with incredible natural destinations that offer more than a change of scenery.

Owned by the NRMA Group, we have a large team across our holiday parks, resorts and support office who love what they do, all working together to make holiday magic. Because creating unforgettable holidays is not just our job – it’s in our nature.

Victor Harbor Holiday Park, nestled along South Australia’s stunning Fleurieu Peninsula, offers an idyllic escape for families and nature enthusiasts alike. With its prime beachfront location and picturesque surroundings, the park features a range of accommodation options from safari tents and cabins to spacious campsites. Guests can enjoy a wealth of on-site amenities including a swimming pool, playgrounds, and BBQ areas, while the nearby coastal attractions, such as whale watching and scenic walks, promise endless adventure. 

• With your experience, create an impact on our guests in this hands-on and detail orientated role
• Ensure our guests have a great experience and make holiday memories
• Find your balance in this casual role, offering 15-24 hours per week

What you’ll do:

We’re on the lookout for an energetic and reliable Guest Service Agent with a can-do attitude to join our team at NRMA Victor Harbor holiday park. You'll be the friendly face welcoming guests, assisting with check-ins and check-outs, and helping make their stay unforgettable. You will provide an exceptional experience to our guests from reservation and throughout their stay, creating lifetime memories. On a daily basis you will:

• Complete reception tasks such as taking bookings, preparing invoices, checking guests in and out
• Answer phone and email enquires promptly and professionally
• Communicate with other departments to ensure rooms are ready for guest arrivals or to ensure guest needs are met

What you’ll bring:  

• Strong Guest Service experience with sound knowledge of NewBook, RoomMaster, Opera or a similar booking system
• A reputation for providing excellent customer service, engaging in great conversations with our guests
• Creativity and leadership skills to assist with and run children activity programs during school holidays and long weekends (arts & crafts, scavenger hunts, sport games)
• Willingness to go above and beyond for our guests and to also support the Team
•  A vibrant attitude with the ability to work effectively as part of a busy team
• Certificate II in Hospitality (Operations) or equivalent experience
• Problem solving skills including the ability to apply mathematical skills in a workplace context
• Flexibility to work across other areas of the business if required

What’s in it for you?

At NRMA Parks & Resorts our benefits include more than just great discounts. Here's a taste of what you can expect:

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Our reward and recognition program 'My Thanks'
• Employee referral program where you may be eligible for a referral bonus of up to $2,000
• Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts.

Know you belong:

At NRMA Parks and Resorts we’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We cannot wait to hear from you!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.