Guest Service Agent
This vacancy has now expired. Please see similar roles below...
With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provides accommodation that suits every budget and style – from campsites to luxury resorts. From Tropical North Queensland to the remote Tasmanian wilderness, we connect holidaymakers with incredible natural destinations that offer more than a change of scenery.
Owned by the NRMA Group, we have a large team across our holiday parks, resorts and support office who love what they do, all working together to make holiday magic. Because creating unforgettable holidays is not just our job – it’s in our nature.
Freycinet Lodge is an eco-lodge that sits within the world famous Freycinet National Park – a stone’s throw from the renowned Wineglass Bay on the picturesque East Coast of Tasmania. The Lodge consists of 70 rooms and a main lodge, thoughtfully constructed around a beautiful waterfront below The Hazards mountain range. Located approximately 2.5 hours from Hobart or Launceston, Freycinet Lodge neighbours the popular holiday town of Coles Bay.
- With your experience, create an impact on our guests in this hands-on and detail orientated role
- Ensure our guests have a great experience and make holiday memories
- Staff accommodation and meals package available
What you’ll do:
You will provide an exceptional experience to our guests from reservation and throughout their stay, creating lifetime memories. On a daily basis you will:
- Complete reception tasks such as taking bookings, preparing invoices, checking guests in and out
- Answer phone and email enquires promptly and professionally
- Communicate with other departments to ensure rooms are ready for guest arrivals or to ensure guest needs are met
What you’ll bring:
- Strong Guest Service experience with sound knowledge of NewBook, RoomMaster, Opera or a similar booking system
- A reputation for providing excellent customer service, engaging in great conversations with our guests
- A vibrant attitude with the ability to work effectively as part of a busy team
- Certificate II in Hospitality (Operations) or equivalent experience
- Problem solving skills including the ability to apply mathematical skills in a workplace context
- Flexibility to work across other areas of the business if required
- Valid Responsible Service of Alcohol Certificate
- Possess a Do Food Safely Certificate of completion
- Flexibility to work across other areas of the business if required
What’s in it for you?
At NRMA Parks & Resorts our benefits include more than just great discounts. Here's a taste of what you can expect:
- Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- Our reward and recognition program 'My Thanks'
- Employee referral program where you may be eligible for a referral bonus of up to $2,000
- Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts.
Know you belong:
At NRMA Parks and Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives.
Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now! We cannot wait to hear from you!
As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.
Similar jobs
Salary
Location
Coles Bay
Department
Housekeeping
Location
Coles Bay
Brand
Freycinet Lodge
Job Type
Casual
Description
With your experience, create an impact on our guests in this hands-on and detail orientated roleMaking holiday memories, to ensure our guests have all the creature comforts and feel at homeStaff accom
Reference
d87d1012-79ab-40d2-8dad-3288cc41ba48
Expiry Date
01/01/0001
Author
Lisa SmithAuthor
Lisa SmithSalary
Location
Coolangatta
Department
Digital and Marketing
Location
Coolangatta
Brand
NRMA Parks and Resorts
Job Type
Full-time
Description
Based at our stunning beachfront office in Coolangatta, you can watch the whales pass by from your desk, or feel the sand between your toes during your lunch time walkWe know life isn't just about wor
Reference
91c69277-430a-4123-8559-6c40fac5bbd5
Expiry Date
01/01/0001
Author
Lisa SmithAuthor
Lisa SmithSalary
Location
Sydney Olympic Park
Department
Finance
Location
Sydney Olympic Park
Brand
My NRMA
Job Type
Full-time
Description
We currently have a new exciting career opportunity for an experienced Accounts Receivable Team Lead to join the NRMA Finance Team, reporting to the NRMA Group Accounts Receivable Manager. As the Acco
Reference
8bea1207-a5c2-40cd-b42e-a9d1e51bbda8
Expiry Date
01/01/0001
Author
Lisa SmithAuthor
Lisa SmithPosts

Teaser
AdvocacyContent Type
BlogsPublish date
04/30/2025
Summary
Job interviews can be nerve-wracking, but knowing what to expect can help ease your mind and set you up for success. Whether you're preparing for your first job interview or looking to refine your app
.jpg)
Teaser
CareerContent Type
BlogsPublish date
04/15/2025
Summary
Self-described as a “happy helper” and “Pilates princess”, Britt Pyne is someone who brings heart, hustle and humour to everything she does. For the past few years, she’s been supporting some of Roads

Teaser
LIfe at the NRMAContent Type
BlogsPublish date
03/14/2025
Summary
The year was 1985. Unleaded petrol was just 50 cents a litre, Careless Whisper was dominating the charts, and – most importantly – Colin, or Col, was starting his journey with the NRMA. Fast forward 4

Teaser
Recruitment Hints and TipsContent Type
BlogsPublish date
02/16/2025
Summary
Life is filled with surprises and changes and sometimes, you find yourself taking a career break. Whether it's for personal reasons, family responsibilities or study, career breaks are a common part o