Guest Service Agent
- Freycinet Lodge
- Guest Services
- Coles Bay
- Casual
With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provides accommodation that suits every budget and style – from campsites to luxury resorts. From Tropical North Queensland to the remote Tasmanian wilderness, we connect holidaymakers with incredible natural destinations that offer more than a change of scenery.
Owned by the NRMA Group, we have a large team across our holiday parks, resorts and support office who love what they do, all working together to make holiday magic. Because creating unforgettable holidays is not just our job – it’s in our nature.
Freycinet Lodge is an eco-lodge that sits within the world famous Freycinet National Park – a stone’s throw from the renowned Wineglass Bay on the picturesque East Coast of Tasmania. The Lodge consists of 70 rooms and a main lodge, thoughtfully constructed around a beautiful waterfront below The Hazards mountain range. Located approximately 2.5 hours from Hobart or Launceston, Freycinet Lodge neighbours the popular holiday town of Coles Bay.
- With your experience, create an impact on our guests in this hands-on and detail orientated role
- Ensure our guests have a great experience and make holiday memories
- Staff accommodation and meals package available
What you’ll do:
You will provide an exceptional experience to our guests from reservation and throughout their stay, creating lifetime memories. On a daily basis you will:
- Complete reception tasks such as taking bookings, preparing invoices, checking guests in and out
- Answer phone and email enquires promptly and professionally
- Communicate with other departments to ensure rooms are ready for guest arrivals or to ensure guest needs are met
What you’ll bring:
- Strong Guest Service experience with sound knowledge of NewBook, RoomMaster, Opera or a similar booking system
- A reputation for providing excellent customer service, engaging in great conversations with our guests
- A vibrant attitude with the ability to work effectively as part of a busy team
- Certificate II in Hospitality (Operations) or equivalent experience
- Problem solving skills including the ability to apply mathematical skills in a workplace context
- Flexibility to work across other areas of the business if required
- Valid Responsible Service of Alcohol Certificate
- Possess a Do Food Safely Certificate of completion
- Flexibility to work across other areas of the business if required
What’s in it for you?
At NRMA Parks & Resorts our benefits include more than just great discounts. Here's a taste of what you can expect:
- Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- Our reward and recognition program 'My Thanks'
- Employee referral program where you may be eligible for a referral bonus of up to $2,000
- Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts.
Know you belong:
At NRMA Parks and Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives.
Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now! We cannot wait to hear from you!
As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.
Similar jobs
Salary
Location
Freycinet
Department
Food and Beverage
Location
Freycinet
Brand
Freycinet Lodge
Job Type
Casual
Description
Staff accommodation and meals package availableMust be available for an immediate startWhat you’ll do:You may work in a variety of our food and beverage outlets, providing exceptional service with a w
Reference
7968354d-7d01-487d-bde8-e259f88d461a
Expiry Date
01/01/0001
Author
Lisa SmithAuthor
Lisa SmithSalary
Location
Coffs Harbour
Department
Operations Team members
Location
Coffs Harbour
Brand
SIXT Australia
Job Type
Full-time
Description
SIXT Australia is on the lookout for a Full Time Customer Experience Agent/Vehicle Detailer (38 hours per week) to join the team at Coffs Harbour. As a Customer Experience Agent/Vehicle Detailer, you
Reference
eb4c1040-b54f-448c-9b3e-0a951076994b
Expiry Date
01/01/0001
Author
Lisa SmithAuthor
Lisa SmithSalary
Location
Perth
Department
Operations Team members
Location
Perth
Brand
SIXT Australia
Job Type
Casual
Description
SIXT Australia is on the lookout for 2x Casual Vehicle Detailers to join the team across our Perth Suburbs locations - Fremantle, Perth and Kewdale. As a Vehicle Detailer, you’ll meet SIXT Australia’s
Reference
e94791b9-f8fd-4829-af5c-c1d1deb32913
Expiry Date
01/01/0001
Author
Lisa SmithAuthor
Lisa SmithPosts
Teaser
Recruitment Hints and TipsContent Type
BlogsPublish date
11/27/2024
Summary
Spotted a role that catches your eye? Great! Here’s a simple step-by-step guide to help you smoothly navigate our application process. Firstly, tailor your resume and cover letter to the position. We
Teaser
LIfe at the NRMAContent Type
BlogsPublish date
11/27/2024
Summary
We love celebrating the dedication and commitment of our team members. Recently, we were thrilled to welcome 13 new members to our prestigious 25 Year Club, which now boasts over 600 current and forme
Teaser
CareerContent Type
BlogsPublish date
11/27/2024
Summary
At the NRMA, we celebrate the diverse career journeys of our team members. Today, we're highlighting the inspiring story of Deb McCartney, who transitioned from Head Chef at Murramarang to Assistant M
Teaser
LIfe at the NRMAContent Type
BlogsPublish date
10/14/2024
Summary
We recently gathered to celebrate our My Thanks Playbook Ambassadors for 2024. This is one of the highlights of the year when we hear the stories, achievements and dedication of our people who have g