JUMP TO CONTENT
Search

Guest Service Agent (Front Office): Turtle Sands Resort

Lisa Smith Hi I'm
Posted by Lisa Smith
  1. Guest Services
  2. Casual
  3. Mon Repos
  4. Turtle Sands

Company Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.


Job Description

  • With your experience, create an impact on our guests in this hands-on casual role
  • Ensure our guests have a great experience and make holiday memories
  • Find your balance with flexible work hours over a 7-day roster

What you’ll do:

You will provide an exceptional experience to our guests from reservation and throughout their stay, creating lifetime memories.

We have a casual position available, with shifts rostered between the opening hours of, 8am - 7pm.  Some weekend and public holiday availability will be required.

On a daily basis you will:

  • Complete reception tasks such as taking bookings, preparing invoices, checking guests in and out
  • Answer phone and email enquires promptly and professionally
  • Communicate with other departments to ensure rooms are ready for guest arrivals or to ensure guest needs are met

What you’ll bring:  

  • A reputation for providing excellent customer service and to engage in great conversations with guests. Customer Service experience is the key - we can train you on the rest!
  •  A vibrant attitude with the ability to work effectively as part of a busy team
  • Problem solving skills including the ability to apply in a workplace context
  • Flexibility to work across other areas of the business if required - we are all one team and pitch in to help when needed.

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

  • Progressive flexibility and well-being benefits to balance all of life's priorities
  • Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
  • Employee referral program where you may be eligible for a referral bonus of up to $2,000
  • Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. 

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? ?  Apply now, we cannot wait to hear from you or visit our careers site to find out more!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

List #1

Similar jobs

Service Station Attendant: Blue Dolphin Yamba

Salary

Location

Yamba

Department

Customer Service

Location

Yamba

Brand

NRMA Parks and Resorts

Job Type

Casual

Description

Fuel your career where every day feels like a holiday! Live and work local, soak up the holiday vibes, and join our friendly crew at the heart of the action—our busy service station at Blue Dolphin Ho

Reference

ed1dec45-2d5f-4350-be12-645a33714a4b

Expiry Date

01/01/0001

Lisa Smith

Author

Lisa Smith
Lisa Smith

Author

Lisa Smith
Read more
Driving Instructor

Salary

Location

Bankstown

Department

Roadside Service Providers

Location

Bankstown

Brand

My NRMA

Job Type

Full-time

Description

Become a full-time, permanent (employee) NRMA Driving Instructor and make a lasting impact on road safety within your community. You’ll teach the real meaning of independent driving by delivering tail

Reference

33131055-872a-4205-b0a6-3cbbd80245c1

Expiry Date

01/01/0001

Lisa Smith

Author

Lisa Smith
Lisa Smith

Author

Lisa Smith
Read more
Food and Beverage Attendant: Treasure Island Resort

Salary

Location

Biggera Waters

Department

Food and Beverage

Location

Biggera Waters

Brand

NRMA Parks and Resorts

Job Type

Casual

Description

Set sail for a job where every shift feels like a holiday!  Join our crew at Galleons Bistro, Treasure Island Holiday Resort and help us serve up good times, great food, and unforgettable memories for

Reference

69273d33-1239-4180-ab99-f04a4934ca16

Expiry Date

01/01/0001

Lisa Smith

Author

Lisa Smith
Lisa Smith

Author

Lisa Smith
Read more
View all
List #1

Posts

What to Expect During an Interview

Teaser

Advocacy

Content Type

Blogs

Publish date

04/30/2025

Summary

Job interviews can be nerve-wracking, but knowing what to expect can help ease your mind and set you up for success. Whether you're preparing for your first job interview or looking to refine your app

Teaser

Read more
From Contact Centre to Omni Channel Specialist: Britt's Career Journey

Teaser

Career

Content Type

Blogs

Publish date

04/15/2025

Summary

Self-described as a “happy helper” and “Pilates princess”, Britt Pyne is someone who brings heart, hustle and humour to everything she does. For the past few years, she’s been supporting some of Roads

Teaser

Read more
40 Years of Helping: Col’s Amazing Journey at The NRMA

Teaser

LIfe at the NRMA

Content Type

Blogs

Publish date

03/14/2025

Summary

The year was 1985. Unleaded petrol was just 50 cents a litre, Careless Whisper was dominating the charts, and – most importantly – Colin, or Col, was starting his journey with the NRMA. Fast forward 4

Teaser

Read more
Manage your job search during a career break – and how to explain a career break in an interview

Teaser

Recruitment Hints and Tips

Content Type

Blogs

Publish date

02/16/2025

Summary

Life is filled with surprises and changes and sometimes, you find yourself taking a career break. Whether it's for personal reasons, family responsibilities or study, career breaks are a common part o

Teaser

Life is filled with surprises and changes and sometimes, you find yourself taking a career break. Whether it's for personal reasons, family responsibilities or study, career breaks are a common part of many people’s careers.

Read more
View all