Duty Manager

At SIXT Australia, we're revolutionizing car rental. We believe it should be as exciting as a road trip – something to look forward to! We transform everyday mobility into memorable experiences with premium vehicles and service. It's in our DNA, blending Aussie spirit with German heritage – Das Ist Good. As part of the NRMA family, a trusted member-owned brand, we provide SIXT Star Service, ensuring every move is a memorable experience. 

SIXT Australia is on the lookout for a Full Time Duty Manager to join the team at Gold Coast Airport.

As a Duty Manager, you will provide day-to-day operational support for our frontline team and ensure high customer satisfaction. 

YOUR ROLE

• Lead and support front- and back-of-house teams to deliver seamless, exceptional customer experiences and ensure smooth daily operations.  
• Oversee fleet planning and vehicle availability, ensuring all vehicles meet safety and regulatory standards.  
• Drive sales performance by coaching the team, promoting upselling and value-added services, and monitoring key metrics.  
• Address and resolve customer inquiries and complaints, leveraging feedback to enhance service delivery. 
• Maintain compliance with safety protocols, operational procedures, and rigorous asset and key management. 

YOUR SKILLS

• Sales Talent: You are motivated, enjoy direct customer service and are a true sales talent.  
• Industry Experience: You bring valuable experience in areas such as sales, customer service or tourism. Experience in vehicle rental industry is desirable but not essential  
• Supervisory and Communication Skills: You possess strong leadership and supervisory skills, strong communication skills, and have exceptional interpersonal and relationship-building abilities  
• Organisation and Customer Service: You are highly organised, have a service-oriented mindset and excel in customer service

Please note, to be successful in the role, candidates will need to have a current unrestricted or provisional driver's licence. Successful candidates will be required to complete a National Police Check.  

WHAT WE OFFER

At SIXT we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!  

• Participate in our lucrative performance-based incentive program
• Competitive salary package including motor vehicle, phone and laptop
• Uniform and staff car parking provided
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us

We’re for inclusion, diversity, and representing the customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.  

If you’re ready to rev up your career and be the driving force behind happy customers, we're excited to hear from you. Apply now or visit our careers site  to find out more. Join Team Orange today! 

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. SIXT Australia is not responsible for any fees related to unsolicited resumes.