Duty Manager

At SIXT Australia, we're revolutionizing car rental. We believe it should be as exciting as a road trip – something to look forward to! We transform everyday mobility into memorable experiences with premium vehicles and service. It's in our DNA, blending Aussie spirit with German heritage – Das Ist Good. As part of the NRMA family, a trusted member-owned brand, we provide SIXT Star Service, ensuring every move is a memorable experience. 

Your role at SIXT 

SIXT Australia is on the lookout for a  Full Time Duty Manager to join the team at  Brisbane Airport. As a Duty Manager, you will provide day-to-day operational support for our frontline team and ensure high customer satisfaction.  

Your key responsibilities will include:    

• Lead and support front- and back-of-house teams to deliver seamless, exceptional customer experiences and ensure smooth daily operations. 
• Oversee fleet planning and vehicle availability, ensuring all vehicles meet safety and regulatory standards. 
• Drive sales performance by coaching the team, promoting upselling and value-added services, and monitoring key metrics. 
• Address and resolve customer inquiries and complaints, leveraging feedback to enhance service delivery.
• Maintain compliance with safety protocols, operational procedures, and rigorous asset and key management. 

Your skills matter 

As a Duty Manager, you will: 

• Have a demonstrated ability to lead a high performing team in a fast-paced environment  
• Have exceptional customer service skills and/or experience  
• Be an enthusiastic and driven individual who strives to exceed targets   
• Have excellent verbal and written communication and conflict resolution skills  
• Have strong attention to detail with a good work ethic  
• Have experience in vehicle detailing or cleaning (preferred but not essential) 
• Be flexible to work on a rotating shift roster including weekends and public holidays    

Please note, to be successful in the role, candidates will need to have a a current unrestricted or provisional drivers license. Successful candidates will be required to complete a National Police Check. 

What we offer 

At SIXT we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you! 

• Competitive salary package including motor vehicle, phone and laptop + generous incentives 
• Uniform and staff car parking provided 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Discounts on a range of NRMA personal insurance products including car, home & travel 
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us. 

We’re for inclusion, diversity, and representing the customers and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. 

If you’re ready to rev up your career and be the driving force behind happy customers, we're excited to hear from you. Apply now or visit our careers site to find out more. Join Team Orange today!