Customer Experience Agent

At SIXT Australia, we’re turning car rental on its head. Challenging it. Fixing it. Transforming it. Because we believe that car rental should be more like a road trip – something to look forward to! We’re taking the everyday and making mobility memorable. We believe that it’s important to always go that extra mile and provide premium vehicles and premium service. It's part of our DNA. Part of who we are. Aussie with German heritage and Das Ist good.

Being part of the NRMA family of businesses, the opportunities are endless. The NRMA Group comprises Motoring, Parks & Lodges, Marine and Car & Truck Rental, providing a breadth of national career paths and opportunities for growth. Our purpose is simple: Go further. Together. We’re shaping the future of mobility one day at a time, and are on a constant quest to ensure that keeping the customer at the centre of all that we do.

We’re dedicated to providing 'SIXT Star Service' that makes every move a memorable experience, bringing our motto of Das Ist Good to life.

SIXT Australia is on the lookout for a Permanent Full Time Customer Experience Agent (38 hours per week) to join the team in Hornsby. 

As a Customer Experience Agent, you will provide exceptional customer service, create and act upon opportunities to make sales and complete vehicle rentals for SIXT Australia following a set of guidelines and procedures. Your key responsibilities will include:  

• Creating the best rental experience by maximizing sales and service opportunities for every customer
• Advising our national and international, commercial and private customers in the branch while delivering excellent face-to-face customer service
• Be our expert on all vehicles in the SIXT fleet and advise our customer on all protection items and extras
• Manage our premium vehicle fleet whilst selling additional services that cover the whole topic of car rental
• Assist with driving and valeting cars when required

• Flexibility to work during location trading hours including school holidays, weekends, and public holidays 
• Exceptional customer service skills and/or experience 
• Enthusiastic and driven individual who strives to exceed targets  
• Excellent verbal and written communication skills 
• Strong attention to detail with a good work ethic 
• Current unrestricted Provisional or Full Driver’s Licence 
• Full working rights in Australia 

All successful applicants will be required to complete a National Criminal History Check and a pre-employment medical check, including drug and alcohol screening. 

At SIXT Australia, we offer more than just discounts – though you get those too! To ensure our employees feel valued, empowered, and celebrated, we provide a range of benefits, including: 

• $28.69 per hour (award rate) + shift loadings + generous monthly incentives $$ 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more! 
• Discounts on all NRMA insurance products including car, home & travel 
• Uniform and staff car parking provided 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Employee Referral Program where you may be eligible for a $2,000 referral bonus payment   

At SIXT Australia, we celebrate and welcome diversity, working together to create an inclusive workplace where our people feel respected, heard, valued, and connected, regardless of background or experience. We welcome people from all walks of life, embracing unique perspectives.  

If you’re ready to rev up your career and be the driving force behind happy customers, we're excited to hear from you. Join Team Orange today!