Claims Administrator

At SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options. Owned by the NRMA Group, our purpose is simple: Go further. Together.

We're on a constant journey of improvement, delivering what we proudly call 'SIXT star service' for a seamless and premium experience.

SIXT Australia is on the lookout for a Claims Administrator to join the Claims team full-time on a 6 month contract.

Reporting to the Claims and Infringements Manager, you will evaluate and validate reported damages and documentation, ensure all necessary information is gathered for customer contact, and be responsible for initiating, responding and concluding communication regarding damages with the customer as a handover to the Recovery Officer.

This is a hybrid opportunity, working between our offices at Sydney Olympic Park, Sydney CBD and working from home as well as sites across Australia as agreed and required for the role.

Your key responsibilities will include:

• Verifying and analysing all claims documents to ensure compliance with Standard Operating Procedures and to accurately assign liability for reported damages
• Confirming receipt of all invoices and assessments from the Fleet and Operations teams
• Ensuring accurate data entry and maintenance within the Claims Management System
• Liaising with internal stakeholders and informing them of the damage charges relating to our corporate accounts
• Conducting follow-ups with internal stakeholders to ensure necessary responses and information are received for claims progression
• Identifying roadblocks and challenges in the claims process, and presenting proposals for process improvements to enhance efficiency and effectiveness
• Maintaining clear and professional communication with customers regarding their claims, and adapting communication strategies to meet the needs of various clients and situations
• Ensuring the claims mailboxes are managed accordingly with the aim to respond to customer enquiries within 24-48 hours
• Responding to customer’s telephone enquiries
• Calculating and informing the customer of the damage charges
• Reviewing accident claims and determine liability in preparation to claim lodgement

• 2+ years’ experience in a previous Claims or Administration role
• Strong attention to detail, time management, and portfolio management skills
• Excellent customer service and communication abilities, particularly when speaking with customers on the phone
• Ability to overcome objections and work with high volumes
• Analytical mindset with problem solving skills
• Dispute handling and conflict resolution expertise
• Familiarity with claims management software, databases, and processes

All successful applicants will be required to complete a National Criminal History Check.

At SIXT Australia, we offer more than just discounts – though you get those too! To ensure our employees feel valued, empowered, and celebrated, we provide a range of benefits, including: 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more! 
• Discounts on NRMA insurance products including car & travel 

At SIXT Australia, we celebrate and welcome diversity, working together to create an inclusive workplace where our people feel respected, heard, valued, and connected, regardless of background or experience. We welcome people from all walks of life, embracing unique perspectives.

If you’re ready to rev up your career, we're excited to hear from you. Applications close Thursday, 31 October at 5pm. Join Team Orange today!

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.