Branch Manager

At SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options. Owned by the NRMA Group, our purpose is simple: Go further. Together.   

 We're on a constant journey of improvement, delivering what we proudly call 'SIXT star service' for a seamless and premium experience. 

SIXT Australia is on the lookout for a Branch Manager to join the team at Canberra Airport. 

As a Branch Manager, you will manage all staff at your location/s to achieve maximum efficiency, drive utilisation and sales, and support business strategic direction. 

Your key responsibilities will include: 

• Conducting daily meetings with operational team to set daily focus 
• Ensuring the location is supported with rentable fleet to drive utilisation targets 
• Supporting staff by working on the front desk or any part of the location as required 
• Creating and maintaining a positive working environment that promotes open communication and empowerment 
• Driving change and company initiatives 
• Ensuring all staff fully understand their role and how their performance is measured 
• Generating excitement and passion in customer service initiatives through open communication and sharing of best practice 
• Ensuring that employees are adhering to safe work practices and HSE compliance 
• Ensuring all relevant policies and procedures are implemented 
• Making positive steps to understand the nature of the operations on their site and understand the potential hazards and risks associated with the business 

• Experience in vehicle rental industry (essential) 
• Demonstrated effective usage of interpersonal skills along with communication style to coach staff in selling to customers and providing exceptional service 
• Desire to work in a competitive, fast-paced environment 
• Proven ability to exceed customer expectations in terms of the service and quality of product offered 
• Promotion of a professional, enthusiastic and flexible manner when dealing with customers, staff and the SIXT Australia brand 
• Demonstrated leadership capabilities and people management skills to motivate your team 
• Highly developed ability to solve problems 
• Ability to work effectively during periods of high demand and stress dictated by the position 
• Experience in negotiation, handling conflict and confrontation, and facilitating resolution 
• Proven experience in working as part of a team 
• Current Full Driver's Licence 
• Ability to work in Australia 

All successful applicants will be required to complete a National Criminal History Check and a pre-employment medical check, including drug and alcohol screening. 

At SIXT Australia, we offer more than just discounts – though you get those too! To ensure our employees feel valued, empowered, and celebrated, we provide a range of benefits, including:  

• Competitive salary package including motor vehicle, phone and laptop  
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.  
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more!  
• Discounts on all NRMA insurance products including car, home & travel  
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year  
• Employee Referral Program where you may be eligible for a $2,000 referral bonus payment  

At SIXT Australia, we celebrate and welcome diversity, working together to create an inclusive workplace where our people feel respected, heard, valued, and connected, regardless of background or experience. We welcome people from all walks of life, embracing unique perspectives.  

If you’re ready to rev up your career and be the driving force behind happy customers, we're excited to hear from you. Join Team Orange today! 

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. SIXT Australia is not responsible for any fees related to unsolicited resumes.