Assistant Resort Manager

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Angourie Resort is located along the pristine shores of the seaside town of Yamba, Northern New South Wales. Surrounded by 600 hectares of picturesque rainforest, the Resort is a traveller’s delight. It showcases 66 rooms, a pool, day spa, restaurant and conference facilities, as well as being a popular location for weddings. Angourie Resort is the perfect place to relax and rejuvenate. Located only 1.5 hours from the popular towns of Byron Bay and Coffs Harbour.   

Reporting to the General Manager, you’ll play a pivotal role as a driven and adaptable Assistant Resort Manager, supporting the seamless operation of Angourie Resort. This is a hands-on leadership opportunity where every day brings fresh challenges and the chance to make a real impact.

What you will do:

1. Champion Guest Experience: Foster a guest-centric culture, empowering your team to deliver exceptional service, actively seek feedback, and create memorable stays.
2. Lead Across Operations: Support Head of Department operational leaders, including Food & Beverage, Events, Housekeeping, Day Spa and Grounds, ensuring communication, quality, consistency, and high standards are maintained at every touchpoint.
3. Build a Positive Culture: Cultivate a positive and inclusive work environment, enhancing employee engagement and retention.
4. Drive Commercial Success: Take responsibility, or oversight for staff rostering, working within budgets and cost controls, and demonstrating a strong commercial mindset in all decision-making.
5. Resource and Recruit: Assist in ensuring teams are appropriately resourced and play an active role in recruitment activities as required.
6. Operational Support: Liaise with the General Manager on significant maintenance, repairs, and projects and support the monitoring of key business performance indicators.
7. Safety First: Maintain the highest standards of safety for guests, visitors, and team members, ensuring compliance and a safe resort environment.
8. Hands-On Leadership: Set the standard for conduct, professionalism and approachable leadership across all areas of resort operations.

This is a rewarding and challenging role for someone who thrives on variety.  No two days are ever the same!

What you will bring: 

• You will have previous experience as an Operations Manager, Hotel / Resort Manager, or Guest Services Manager in a property with Food and Beverage (and Events).
• You will be able to demonstrate experience in leading or overseeing teams and driving a positive team and guest focused culture 
• An ability to understand employment awards 
• Experience managing financial budgets in respect to incremental revenue targets, labour, operating costs and monthly re-forecasts 
• You will have experienced working in an environment where initiative, organisational and advance planning skills are essential.  
• You will demonstrate a flexible and hands on attitude to work and the passion to work as part of an operational team who are hands on, confident and have a passion for delivering outstanding guest service 
• You walk the talk and can communicate to team members, guests and stakeholders of all levels. 

What’s in it for you? 

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. 

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?  Apply now, we cannot wait to hear from you or visit our careers site to find out more!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.