Company Description
With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget and style – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible natural destinations that offer more than a change of scenery.
Owned by the NRMA Group, we have a large team across our holiday parks, resorts and support office who love what they do, all working together to make holiday magic. Because creating unforgettable holidays is not just our job – it’s in our nature.
NRMA Forster Tuncurry Holiday Park is a multi-award-winning holiday oasis, with modern self-contained accommodation set amidst great facilities in a stunning lakefront location. We have family-friendly facilities, kids activities, resort style pool and mini waterpark and our very own onsite café – Great Lakes Café.
Job Description
What you will do:
Report to and assist the Park Manager to manage a seamless Park operation through the provision of consistent high standards in product, guest services and a wide range of interpretative activities.
You will also:
- Provide a versatile and hands-on approach to supporting your teams to ensuring quality standards, effective communication and consistency across all areas of the parks operation
- Maintain leadership credibility in all areas of the park operation by exhibiting consistent high standards of personal ethics
- Assist in ensuring teams are resourced accordingly and participating in recruitment activity as needed
- Ensure that all employees receive a thorough park and department induction and sufficient on the job training
- Liaise with the Park Manager regarding significant maintenance issues, repairs and additional projects
- Monitor and maintain a high standard of safety of all guests, visitors and employees
This is a rewarding and challenging experience for the right person - no one day will be the same. Residing onsite is a requirement of this role and a modern residence is available at subsidised rent as part of the management agreement.
You will be required to work 5 days per week with a shared responsibility in managing the afterhours phone
What you will bring:
Our ideal candidate will have relevant hotel/resort/park management experience where initiative, organisational and advance planning skills are essential. You will be able to demonstrate experience in overseeing teams and the ability to understand and interpret awards and certified agreements. We welcome individuals that are innovative and have a customer and commercial focused mindset.
- You will possess excellent verbal and written communication skills and a confidence in understanding rostering and property management systems.
- You will demonstrate a flexible attitude to work and the passion to work as part of an operational team who are hands on, confident and have a passion for delivering outstanding guest relations.
- You are a hands-on leader; you walk the talk and can communicate to a team at all levels.
- Previous experience in food and beverage (related) management is a bonus.
What’s in it for you?
At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit!
- Progressive flexibility, leave and well-being benefits to balance all of life's priorities
- Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year
- Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements
- Discounts on all NRMA insurance products including car, home & travel
- Grow or progress your career and move around the country or across the NRMA Group's business with us.
Know you belong:
At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.
While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:
- We made the 2022 AFR Boss Best Places to Work List
- Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan
- Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025
- Certified as a Family Inclusive Workplace
- Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer
Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference?
Apply now, we cannot wait to hear from you!
As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.
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