Sales Centre Team Leader

We know life isn't just about work. That's why this is a hybrid role - to help you find the right balance!

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget and style – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible natural destinations that offer more than a change of scenery.

Owned by the NRMA Group, we have a large team across our holiday parks, resorts and support office who love what they do, all working together to make holiday magic. Because creating unforgettable holidays is not just our job – it’s in our nature.

• Have you previously worked in a Call Centre, (Inbound or Outbound), Guest Services, Reservations or the Travel & Tourism Industry?
• Do you have previous Lead, Supervisor or Management experience?
• Are you a vibrant character, whose personality and smile, will shine through to each potential guest?

What you will do:

Our Sales Centre team is responsible for taking inbound calls, making reservations for holiday stays for our members and guests. You will play a vital role to provide day to day direction and support to all Sales Centre Agents to achieve performance standards and objectives.

On a daily basis, you will be required to respond to queries, take escalated calls, assist with product training, organise rosters in line with the appropriate Modern Award and supervise team members.

This a full-time permanent role. In this hybrid position, you will be required to work 2-3 days per week at our Gosford, Sales Centre base and the rest you can work from home. We operate a 7-day roster with shifts rostered between 8am- 6pm. There will be a requirement to have some availability on weekends.

What you will bring:

• Demonstrated sales or exceptional customer service skills
• 3 years or more leadership experience
• Ability to coach and develop staff
• Demonstrated operational management
• Ability to thrive in a fast-paced, high volume call centre environment
• A motivated and driven individual with a strong customer focus
• Excellent communication skills - you love a chat and bring 100% positive energy to every call
• MS Office and strong systems navigation skills
• Reservations experience utilising property management and booking systems will be favourable
• Previous experience with Newbook will be advantageous.
• Previous experience in a Call Centre environment is highly desirable.

We do the training, you bring the personality! We will ensure you have the equipment, training and support that you require to guarantee success. You will need a good home office setup with access to NBN or good internet connection.

What’s in it for you?

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements
• Discounts on all NRMA insurance products including car, home & travel
• Grow or progress your career and move around the country or across the NRMA Group's business with us.

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives.

Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.