Change Manager

We’re one of Australia’s most trusted brands. Being Member-owned, every decision we make has people and our community at its heart. From our legendary Roadside assistance to electric vehicle charging networks, holiday parks and lodges, car rentals, and harbour transport and ocean cruising we are striving to make a difference that contributes to a brighter shared future for all Australians.

Forget what you thought you knew about the NRMA – take a look on the inside and you’ll discover that life with us is more than just a job – it’s your chance to make a difference together.

Join us at The NRMA as a Change Manager and lead the change management effort for key projects across the organisation. You’ll assess the change effort required for each initiative, based on its unique needs, enabling a tailored and effective approach to managing change. You’ll also oversee the delivery of change activities across multiple initiatives, ensuring alignment with business goals and project milestones. Drawing on your deep expertise in the end-to-end change management process, you’ll help ensure that change is clearly understood, embraced, and seamlessly embedded across the organisation.

This will involve conducting change impact assessments, proactively identifying and mitigating risks, defining business readiness criteria, and creating both qualitative and quantitative metrics to measure the success of change initiatives. You will also be responsible for developing comprehensive change strategies, communication and engagement plans, coaching leaders, building change champion networks, and ensuring the sustainability of change efforts beyond the project lifecycle.

This is an exciting opportunity to join the Change Practice as we expand and strengthen the function within the business, where you will be instrumental in driving initiatives that support its growth and development.

This role reports to the Change Management Practice Lead and offers a hybrid working model, combining remote work with on-site work at the Sydney Olympic Park and CBD offices.

What You'll Bring

• 5-7 years of proven experience in managing complex change initiatives, with expertise in end-to-end change management at both the project and program levels.
• Certification in change management methodologies (e.g., Prosci), with a strong understanding of change management principles, tools, and best practices.
• Proven ability to manage change across multiple concurrent initiatives, developing and implementing a comprehensive change management approach that effectively manages interdependencies within a business unit and across other business units to ensure cohesive and successful change outcomes.
• Proven track record of working with Senior Leaders, Project Managers, Program Managers, and other key stakeholders.
• A strong understanding of how people navigate technology and business changes, with the ability to apply appropriate interventions to manage transitions effectively
• Creativity in presenting familiar material in fresh and original ways, effectively engaging and capturing the audience's attention
• The ability to adapt and remain flexible in ambiguous situations.
• The ability to work independently with minimal supervision, taking full ownership of projects and driving them to successful outcomes.
• Excellent communication skills, including active listening, as well as strong written and verbal abilities

Desirable

• Experience with both waterfall and agile methodologies and the ability to manage multiple workstreams in a fast-paced, agile environment is desirable
• Bachelor’s degree in Business Administration, Organisational Development, HR, Psychology, or a related field is preferred
• Agile certifications (e.g., SaFe, Scrum Master) are a plus

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you.

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on all NRMA insurance products including car, home & travel
• Opens the door to other opportunities across the NRMA Group

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

• We made the 2022 AFR Boss Best Places to Work List
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
• Certified as a Family Inclusive Workplace
• Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer

Successful applicants will be required to complete pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes