Duty Manager

At SIXT Australia, we’re turning car rental on its head. Challenging it. Fixing it. Transforming it. Because we believe that car rental should be more like a road trip – something to look forward to! We’re taking the everyday and making mobility memorable. We believe that it’s important to always go that extra mile and provide premium vehicles and premium service. It's part of our DNA. Part of who we are. Aussie with German heritage and Das Ist good.

Being part of the NRMA family of businesses, the opportunities are endless. The NRMA is one of Australia’s most trusted brands. Being Member-owned, every decision we make has people and our community at its heart. From our legendary Roadside assistance to electric vehicle charging networks, holiday parks and resorts, car rentals, harbour transport and ocean cruising we are striving to make a difference that contributes to a brighter shared future for all Australians. 

We’re dedicated to providing 'SIXT Star Service' that makes every move a memorable experience, bringing our motto of Das Ist Good to life.

SIXT Australia is on the lookout for a Full Time Duty Manager to join the team at Perth Airport.

As a Duty Manager, you will provide day-to-day operational support for our frontline team and ensure high customer satisfaction. 

Your key responsibilities will include:   

• People and performance management including daily mentoring and coaching for the frontline team to maximise and drive sales 
• Maintaining a strong and positive focus on customer services to manage conflict and resolve customer concerns 
• Achieving targets and KPIs, and delivering high audit and compliance standard for the business 
• Reporting and daily fleet management 

• Demonstrated ability to lead a high performing team in a fast-paced environment 
• Exceptional customer service skills and/or experience 
• Enthusiastic and driven individual who strives to exceed targets  
• Excellent verbal and written communication and conflict resolution skills 
• Strong attention to detail with a good work ethic 
• Experience in vehicle detailing or cleaning (preferred but not essential)    
• Flexibility to work on a rotating shift roster including weekends and public holidays    
• Current unrestricted Provisional or Full Driver’s Licence 
• Full working rights in Australia 

All successful applicants will be required to complete a National Criminal History Check and a pre-employment medical check, including drug and alcohol screening. 

At SIXT Australia, we offer more than just discounts – though you get those too! To ensure our employees feel valued, empowered, and celebrated, we provide a range of benefits, including:  

• Competitive salary package including motor vehicle, phone and laptop + generous incentives  
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.  
• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more!  
• Discounts on all NRMA insurance products including car, home & travel  
• Uniform and staff car parking provided  
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year  
• Employee Referral Program where you may be eligible for a $2,000 referral bonus payment

At SIXT Australia, we’re for inclusion, diversity, and representing the customers and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.  

If you’re ready to rev up your career and be the driving force behind happy customers, we're excited to hear from you. Join Team Orange today!