Duty Manager

At SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options. Owned by the NRMA Group, our purpose is simple: Go further. Together.

We're on a constant journey of improvement, delivering what we proudly call 'SIXT star service' for a seamless and premium experience.

SIXT Australia is on the lookout for a Full Time Duty Manager to join the team at Canberra Airport. 

As a Duty Manager, you will provide day-to-day operational support for our frontline team and ensure high customer satisfaction. 

Your key responsibilities will include:   

• People and performance management including daily mentoring and coaching for the frontline team to maximise and drive sales 
• Maintaining a strong and positive focus on customer services to manage conflict and resolve customer concerns 
• Achieving targets and KPIs, and delivering high audit and compliance standard for the business 
• Reporting and daily fleet management 
• Opening and closing rental agreements 
• Selling additional over the counter rental products 
• Managing reservations 
• Speaking with customers face-to-face and over the phone 

• Flexibility to work on a rotating shift roster during location trading hours, Monday to Sunday, including school holidays, weekends and public holidays    
• Demonstrated ability to lead a high performing team in a fast-paced environment 
• Exceptional customer service skills and/or experience 
• Enthusiastic and driven individual who strives to exceed targets  
• Excellent verbal and written communication and conflict resolution skills 
• Strong attention to detail with a good work ethic 
• Current unrestricted Provisional or Full Driver’s Licence 

All successful applicants will be required to complete a National Criminal History Check.

At SIXT Australia, we offer more than just discounts – though you get those too! To ensure our employees feel valued, empowered, and celebrated, we provide a range of benefits, including:  

• Competitive salary package including motor vehicle, phone and laptop
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more!  
• Discounts on all NRMA insurance products including car, home & travel  
• Uniform and staff car parking provided  
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year  
• Employee Referral Program where you may be eligible for a referral bonus payment of up to $2,000

At SIXT Australia, we celebrate and welcome diversity, working together to create an inclusive workplace where our people feel respected, heard, valued, and connected, regardless of background or experience. We welcome people from all walks of life, embracing unique perspectives.  

If you’re ready to rev up your career and be the driving force behind happy customers, we're excited to hear from you. Join Team Orange today!