Lead Housekeeper

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget and style – from campsites to luxury resorts. From Tropical North Queensland to the remote Tasmanian wilderness, we connect holidaymakers with incredible natural destinations that offer more than a change of scenery. 

Owned by the NRMA Group, we have a large team across our holiday parks, resorts and support office who love what they do, all working together to make holiday magic. Because creating unforgettable holidays is not just our job – it’s in our nature. 

Pumphouse Point is an adults-only retreat nestled on Lake St Clair, just 2.5 hours from Hobart. This hidden gem features 19 rooms in two converted heritage buildings, offering an intimate escape in World Heritage wilderness. Only 10 minutes away, the Derwent Bridge Wilderness Hotel boasts soaring ceilings, exposed beams, and a grand double-sided fireplace at the heart of its bar and restaurant—perfect for relaxing by the fire, enjoying a meal, and sipping a drink in a classic alpine pub.

What you’ll do:

• With your experience, create an impact on our guests in this hands-on and detail orientated role 
• Ensure our guests have a great experience and make holiday memories 
• Staff accommodation and meals package available  

We are seeking an experienced Housekeeping Lead to join our team at Pumphouse Point Hotel.  This is a full-time, salaried opportunity.

What you’ll do: 

Reporting to the General Manager, you will coach and mentor our dedicated team to prepare our guests rooms to a level which will help us to create an exceptional experience during their stay with us. You'll balance working hands-on alongside your team with admin tasks such as ordering and stocktake.

This is a physically demanding role so you must be energetic and physically fit, with a resilient and positive can-do attitude to meet the demands of this role.

What you’ll bring:   

• Strong communication and interpersonal skills​
• Demonstrated ability to coordinate and work effectively within a team​
• Proven time management skills with the ability to prioritise tasks and meet deadlines​
• Demonstrated passion to deliver an exceptional guest experience​
• Minimum two years’ experience in housekeeping within the tourism/hospitality industry​
• A vibrant attitude with the ability to work effectively as part of a busy team
• Excellent time management and an eye for detail
• Flexible attitude to work hours over a 7 day roster, including weekends and public holidays 

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong:

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. 

Ready to Make Your Mark?

If you’re looking for a unique career opportunity in one of Australia’s most spectacular locations, we’d love to hear from you.